New Wire Marine is a fast-growing, innovative company on a mission to design, build, and deliver custom boat dash and switch panels-along with a wide range of other high-quality marine components. Every day, we balance one-of-a-kind creative projects with repeat OEM production, proudly serving boat owners, service shops, and OEMs worldwide. Who We're Looking For: We're looking for a Customer Service Manager who is passionate about leading a team and delivering an outstanding customer experience. This role requires someone who enjoys solving problems, can manage day-to-day operations, and thrives in a fast-paced, team-oriented environment. Experience with marine wiring or 12V systems is a plus-but a strong background in customer service leadership is a must. You'll lead and support our Customer Support team, work cross-functionally with production and shipping, and help maintain the high level of service our customers expect. Key Responsibilities: Lead, coach, and develop a small but growing team of customer support representatives Monitor and manage customer interactions via phone, email, and in-person to ensure timely, professional responses Resolve escalated customer issues, including product concerns, returns, warranties, and order discrepancies Support basic troubleshooting of 12V marine electrical systems (training provided) Oversee key customer service metrics (response time, satisfaction scores, etc.) and present findings regularly Work closely with production and shipping teams to ensure smooth fulfillment and customer communication Continuously improve processes, SOPs, and team efficiency Assist with hiring, onboarding, and training of new CS team members What You'll Need: 3+ years of experience in customer service, with at least 1 year in a supervisory or management role Strong leadership and communication skills with a hands-on, problem-solving mindset Experience in the marine, manufacturing, or electrical industry is a plus Familiarity with 12V systems or marine electronics is highly desirable (or interest in learning) Tech-savvy and comfortable using CRM or help desk systems A customer-first attitude with a drive to improve service and support What We Offer: A people-first workplace that encourages teamwork, growth, and innovation in the marine industry Competitive pay, with bonus opportunities after your first year Excellent benefits package including medical, dental, vision, and life insurance 401(k) plan with 4% company match after 1 year 3 weeks (120 hours) of paid time off in your first year, plus 6 paid holidays Why Join Us? At New Wire Marine, your leadership directly supports our mission to deliver exceptional products and service. You'll be part of a tight-knit, hardworking team in a company where your contributions truly make a difference. Custom Products - Custom Culture. Please do not apply in person or call regarding your application status. If selected, we'll reach out with next steps. Job Posted by ApplicantPro