Summary

Under the general supervision of the DC Director of Operations, the Customer Service Manager supervises the department to include processing orders, sales reports, shipping schedule, and inventory schedule.

KEY PERFORMANCE INDICATORS (KPIs)

• Proper forecasting, stock ordering, and MRP oversight of Finished Goods to ensure timely order fulfillment and proper inventory turnover.
• Appropriate and balanced team workload for order entry and shipment preparation.
  
  

Essential Functions.

• Ensure all Sales Orders are accurately and timely processed by CSRs.
• Must have thorough knowledge of the current product line.
• Must be able to walk anyone through all sales procedures, processes, and policies.
• Must be able to work professionally with all Channel Partners, and their employees. Must always show discretion and diplomacy when working with all Channel Partners.
• Needs to be able to interpret primary sources of data to help expedite critical shipments. Sources may consist of, but are not limited to: Shipping Schedules, Inventory Schedules, and Supply/Demand tables.
• Must be ever aware of the Monthly Budget goals and make every effort to achieve said goals.
• Will have to be able to solve problems related to orders, shipments, credits, billing, returns and concessions. Must be able to utilize software tools including, but not limited to Excel, Word, ERP/MRP, Shipping and Payroll systems.