Overview

The Customer Service Executive Trainee will provide exceptional customer service, resolve inquiries, and assist in lead generation and Telecalling to support the sales team.

Key Responsibilities

• Answer calls, emails, and live chats promptly.
• Resolve customer issues and provide product information.
• Process orders and maintain accurate customer records.
• Identify potential leads and engage with clients to promote products.
• Support the sales team with proposals and follow-ups.
  
  

Required Qualifications

• High school diploma or equivalent.
• 0 - 6 months of experience in customer service or a related field.
  
  

Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficient in Microsoft Office and CRM software.
• Detail-oriented and able to manage multiple tasks.