7days Performance is one of the leading, fastest growing raffle sites in the UK & are looking for a friendly and detail-oriented Customer Service Executive to join our team and help us maintain our high standards of customer satisfaction.

Job Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner
• Respond to social media post activity.
• Provide accurate information about products, services, and policies
• Resolve customer issues efficiently and effectively, escalating when necessary
• Maintain detailed and accurate records of customer interactions
• Collaborate with internal teams to ensure a seamless customer experience
• Identify opportunities to improve customer service processes and suggest solutions
  
  
  

Requirements

• Previous customer service experience
• Strong verbal and written communication skills
• Excellent problem-solving abilities and attention to detail
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office is preferred.
• Passionate about being part of a high performing team and learning about a new industry
• Knowledge of cars and other vehicles is preferred
  
  
  

Benefits

• Quarterly staff training & team building events
• Staff fridge filled with goodies throughout the week (snacks, drinks, etc)
• Free lunch
• Regular team outings
• 9am-5pm workday incl. lunch and breaks
• Branded hoodies & T-Shirts
• Free parking
• Experience supercars close up
• We are growing and expanding so we have growth opportunities for the right candidate