7days Performance is one of the leading, fastest growing raffle sites in the UK & are looking for a friendly and detail-oriented Customer Service Executive to join our team and help us maintain our high standards of customer satisfaction.

Job Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Respond to social media post activity.
• Provide accurate information about products, services, and policies.
• Resolve customer issues efficiently and effectively, escalating when necessary.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with internal teams to ensure a seamless customer experience.
• Identify opportunities to improve customer service processes and suggest solutions.
  
  

Requirements

• Previous customer service experience.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office is preferred.
• Passionate about being part of a high performing team and learning about a new industry.
• Knowledge of cars and other vehicles is preferred.
  
  

Benefits

• Quarterly staff training & team building events.
• Staff fridge filled with goodies throughout the week (snacks, drinks, etc).
• Free lunch.
• Regular team outings.
• 9am-5pm workday incl. lunch and breaks.
• Branded hoodies & T-Shirts.
• Free parking.
• Experience supercars close up.
• We are growing and expanding so we have growth opportunities for the right candidate.