KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

• Provide leadership to their respective teams by monitoring workflow, providing reports, distribute daily work, escalate timeliness/quality concerns to supervisor.

• Create/manage SOP’s for internal processes, SME for Compliance Services

• Research legislative changes which may affect title/reg transactions and provide results to manager for additional investigation and/or system and letter updates.

• Partner with supervisor to investigate and resolve client issues and help manage escalation to completion.

• Escalate to supervisor potential events that would result in missing metrics and bring suggested solutions.

• Function as SME (subject matter expert) and support development of new process and/or system enhancements for improvement

• Monitor and manage outlier reporting and provide additional follow-up to ensure transactions are processed in a timely manner.

• Provide training and mentoring to newest specialists to develop skills.

• Support company initiatives and work with Specialist I to meet or exceed department KPIs and metrics.

• Offer support with inbound compliance response center call center

• Employee shall complete notary tasks for the business as requested (notarizing documents, affidavits, etc.)

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required

• 3-5 years of previous office or customer service experience

• Proficient with Microsoft Windows and the various software it offers. (Visio, Word, Excel, Office, Etc.)

• Complete basic math functions to calculate complex tax documents.

• Proficient with web-based system and databases and knowledgeable with navigating the internet.

• Use of Salesforce request management system to engage and respond to client / driver requests