About Geopost

With worldwide reach across all continents, we at Geopost are a leader in parcel delivery and commerce solutions through our network of expert delivery brands, including: DPD, Chronopost, SEUR, BRT, Speedy and Jadlog.

Leveraging our industry-specific expertise, we are further growing the development of home & out-of-home delivery services. Moreover, our Pickup service offers one of the densest parcel shop and locker networks in Europe.

We are also expanding temperature-controlled solutions for food and healthcare businesses. In a world of acceleration and transformation, Geopost engages and embraces international e-commerce with Asendia services delivering innovative global direct to consumer solutions.

With 55,000 employees, we at Geopost endeavour to make commerce more convenient, profitable and sustainable for clients, customers and communities. Committed to becoming an international reference in sustainable delivery, we are the first global delivery company to have our roadmap to Net Zero by 2040 approved by the Science Based Targets initiative (SBTi).

Part of La Poste Groupe, we generated a €15.8 billion revenue and delivered 2.1 billion parcels worldwide in 2024.

We are looking for a talented, experienced and dynamic Customer Service Digital Product Manager to lead and manage Customer Service new technologies integration and automation in our headquarters based in Issy les Moulineaux (92).

As a Customer Service Digital Product Manager at corporate level, you will have the opportunity to work on a wide range of projects with numerous business units in more than 22 countries, collaborating with diverse teams and stakeholders in an international context.

As the Business Owner for Customer Service Digital Automation Solutions, you define the strategy, roadmap, implementation, and international roll-out of digital & automation services (AI bots, self-service tools, etc.) in close collaboration with Business Units (BUs), IT, Marketing, Design, Operations, Customer Service, Sales, and Communication teams.

Your mission is to optimize customer journeys and improve operational efficiency by integrating innovative AI-driven solutions and automation tools into existing customer service processes.

You will play a key role in participating in the Customer Service digitalization strategy, by leading projects to completion with efficiency and precision, and by engaging our Business units thanks to value creation.

Key responsibilities

• Pilot cross-BU and internal governance: frame projects requirements and processes to respond to ambitions and report projects delivery in agile methodology cross-functionally with all stakeholders at group and BU level. Deliver solutions with the right balance between quality, time to market and budget, identify risks to secure, propose contingency plans when needed, report progresses and decisions to take.
• Analyse and consolidate BUs customer service teams needs and identify process automation opportunities.
• Work with our International BUs network to identify Best Practices in new technologies (AI, bots…) to support Customer Service activities and to promote them on the entire scope.
• Co-design solutions with IT teams and business units, and support their roll out across countries
• Monitor project performance, tracking key metrics, and generating reports for stakeholders and senior management.
• Ensure compliance with project management processes and procedures.
• Coordinate project meetings, including scheduling, agenda preparation, and minute taking.
• Contribute to lessons learned exercises and knowledge sharing initiatives.

Skills

• Strong organizational and multitasking skills, with the ability to prioritize and manage multiple tasks effectively.
• Analytical mindset with the ability to interpret complex data and translate it into actionable insights.
• Excellent communication English & French and interpersonal skills, both written and verbal. Third language a real plus.
• Skilled in communication, workshop facilitation, and project reporting, with proven expertise in managing projects using both Waterfall and Agile methodologies.
• Autonomous and curious, faster learner and constantly seeking improvement.
• Strong problem-solving abilities with the capacity to identify and address issues proactively.
• Detail-oriented with a focus on accuracy and quality.
• Collaborative team player with the ability to work effectively with diverse stakeholders.

Experience

• Minimum of 5 years of experience in project management, with at least 3 years focused on digital projects development.
• Proven track record of successfully managing Bot and/or AI development and deployment projects in a customer service environment.
• Ideally experienced with multicultural environments.

Why join us ?

By joining Geopost, you become part of a dynamic international group!

You will have the opportunity to take on a role with real responsibilities, benefit from close managerial support, while enjoying a high level of autonomy in your day-to-day work.

Your skills, career aspirations, and the guidance of your manager will open up future development opportunities within Geopost, depending on available openings.

As a company committed to inclusion, we are proud signatories of the Diversity Charter and the 50+ Charter, reflecting our strong commitment to equal opportunities and the integration of talent across all generations.