Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsibilities

CS Data Analytics & Automation Specialist will be responsible for providing high quality data analytics and for automating processes and tasks to streamline workflows and reduce manual workload. This role will be a primary contact for CS Director, Managers and Team Leaders. Within the responsibilities will be creating & maintaining reports and analysis by leveraging data visualization, machine learning, artificial intelligence, and multiple data storage technologies to transform data into compelling and actionable stories on performance and KPI measurements for CS teams. The specialist will be also responsible for creating and optimizing process automations using various automation technologies.

• Analyze existing business processes to identify areas for improvement and automation, based on input from CS employees
• Create, develop and maintain of KPIs reports for Customer Service function
• Provide analysis based on CS leadership needs and on demand, presenting data in an accessible and understandable way
• Help to connect disparate data sets, transform and clean the data into a data model and create charts or graphs to provide visuals of the data in Power BI
• Participate in major projects of new tools implementation or enhancements to ensure smooth system go-live, data integration and reporting capabilities.
• Anticipate and coordinate projects/assignments, organize own schedules, and that of others, to meet deadlines. May gather and prepare data in preparation of upcoming meetings & projects.
• Co-operate closely with IT in order to create and maintain solutions in accordance with company’s policies and IT architecture
  
  
  

Qualifications

Experience required:

• 2 years+ experience in analyzing data and building automation solutions
• Fluency in English
• Knowledge of SAP or other ERP system
• Advanced knowledge of MS Excel (incl. VBA)
• Advanced Power BI skills
• Experience in automation tools and programming languages such as Java, Python, web technologies such as HTML, CSS, and JavaScript, and databases such as SQL or Oracle
• Strong attention to detail and ability to work independently
• Advanced communication skills in order to provide complex information in a simple and accessible way
• Proactive problem solving approach
  
  
  

Experience preferred:

• Experience with Microsoft Azure
• Experience with Open Text, Esker (or other order optical scanning)
• Experience in working with transactional survey platforms/tools
• Experience in working with CRM (Sales Force)
• Experience in Process mining and automation software
• Experience in Robotics