Job Title: Customer Support Executive – US Soft Collections Job Location: Bhayandar Job Type: Full-Time Job Summary: We are hiring for a US-based 1st party soft collection process. This role requires candidates to handle customer interactions professionally while ensuring a smooth collections process. If you have excellent communication skills and are open to working in rotational night shifts, this opportunity is for you! Key Responsibilities: Handle inbound and outbound calls for soft collections in a professional manner. Assist customers with payment plans and resolve payment-related inquiries. Maintain accurate records of interactions and follow compliance guidelines. Ensure high levels of customer satisfaction through quality service. Work in alignment with process and performance targets. Key Requirements: Eligibility Criteria: Education: Graduates / HSC freshers and above are welcome. Age Limit: Maximum 39 years. Work Experience: Freshers and experienced candidates can apply. Work Schedule & Benefits: Shift: Rotational night shifts (9 hours). Work-life balance: 2 rotational week-offs. Salary: ₹17,000 - ₹32,000 in-hand per month. Additional Incentives: ₹2,000 + ₹1,000 (performance-based). Interview Process: HR Round Ops Round (Final Round) Note: No VNA rounds as of now for this process. Job Type: Full-time Pay: ₹17,000.00 - ₹32,000.00 per month Schedule: Rotational shift Work Location: In person