The position will analyze and answer requests by mail, telephone, fax, or in person from customers. Search Company records to obtain information requested by customer and utilize software to prepare responses to inquiries. Frequent customer contact regarding questions; issues; and cross selling of products.

Internal contacts include Shipping, Billing, etc. regarding suspense items, proposals, problems etc. Multiple external contacts.

One to three years of experience in a customer service position is desirable. Approximately 6 months to 1 year is needed to gain full job familiarity.

• Strong computer and PC skills;
• Familiarity with technical product
• Proactive;
• Work independently;
• Adaptability to work a flexible schedule;
• Organized.
• Strong phone skills and the ability to cross-sell products.
  
  

Skills

Required

• Customer Service
  
  

Preferred

• 10-key by touch
  
  

Equal Opportunity Employer

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