Company Description

About Us

Catch Vibe Voice is a logistics and operations company dedicated to delivering top-quality service with precision, efficiency, and integrity. Located in Jersey City, NJ, we specialize in warehousing and distribution solutions that keep supply chains moving. We pride ourselves on a collaborative team environment, strong work ethic, and opportunities for growth within our organization.

Job Description

Job Description

We are currently seeking a motivated and detail-oriented Customer Service Assistant to join our growing team in Jersey City, NJ. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring high levels of satisfaction through clear and effective communication.

Responsibilities

• Provide timely and professional responses to customer inquiries via phone and email
• Assist in resolving customer complaints and follow up to ensure resolution
• Maintain accurate records of customer interactions and transactions
• Collaborate with internal teams to address customer needs efficiently
• Support the customer service team in daily administrative tasks
• Ensure a positive customer experience by delivering excellent service consistently
  
  

Qualifications

Qualifications

• High school diploma or equivalent required; associate degree preferred
• 1+ years of experience in a customer service or support role
• Strong verbal and written communication skills
• Ability to multitask and manage time effectively
• Proficiency in basic computer applications and data entry
• A problem-solving mindset and a customer-focused attitude
  
  

Additional Information

Benefits

• Competitive salary: $39,000 - $49,000 per year
• Opportunities for professional growth and internal advancement
• Skill development and training programs
• Supportive and team-oriented work environment
• Consistent full-time schedule (Monday to Friday)