Department: Vibes And Verbs

Location: Boston, MA

Compensation: $47,000 - $53,000 / year

Description


Job Description:
Vibes And Verbs is seeking a Customer Service Assistant to join our team. This role involves assisting customers with their inquiries, providing information about our products and services, and ensuring an excellent customer experience. The ideal candidate will be friendly, detail-oriented, and passionate about delivering high-quality service.


Key Responsibilities


Responsibilities:

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  Respond to customer inquiries via phone, email, and in-person in a professional and timely manner.
  
  
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  Provide detailed information about products and services.
  
  
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  Assist with resolving customer complaints or issues promptly and effectively.
  
  
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  Maintain accurate records of customer interactions and transactions.
  
  
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  Collaborate with the team to improve customer service procedures.
  
  
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  Ensure customer satisfaction by going above and beyond to address their needs
  
  
  
  

Skills, Knowledge and Expertise


Qualifications:

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  High school diploma or equivalent (Associate’s degree or higher preferred).
  
  
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  Previous customer service experience is an asset.
  
  
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  Strong communication and interpersonal skills.
  
  
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  Ability to handle customer inquiries with patience and professionalism.
  
  
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  Attention to detail and problem-solving skills.
  
  
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  Proficiency with office software and customer service platforms.
  
  
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  A positive and proactive attitude toward teamwork and customer satisfaction.
  
  
  
  

Benefits


Benefits:

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  Competitive salary with annual performance reviews.
  
  
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  Opportunities for career growth and professional development.
  
  
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  Health insurance coverage (medical, dental, and vision).
  
  
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  Paid time off (PTO) and holidays.
  
  
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  Retirement savings plan with company contributions.
  
  
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  A supportive and inclusive work culture.