Department Information
At the California Department of Public Health (CDPH), equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California’s diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.
The Women, Infants, and Children Program (WIC) has been part of the nation’s nutrition safety net for 50 years.
Extensive research has found WIC to be a cost-effective investment that leads to healthier infants, more nutritious diets, health care for children, and subsequently higher academic achievement for students. WIC helps families receive healthy food, nutrition education, breastfeeding support, and referrals to healthcare and other community services.
Like other divisions within the California Department of Public Health (CDPH), WIC builds its program by addressing social determinants of health. WIC impacts the life course by promoting health practices that can ultimately improve life outcomes often experienced by vulnerable communities.
WIC serves babies and children up to age five, pregnant women, and new mothers. Dads, grandparents, foster parents of young children, and working families are welcome at WIC too!
Monthly, nearly one million WIC participants can find support at one of 84 local agencies which offer services at more than 500 sites throughout California. WIC participants can redeem their food benefits at approximately 3,800 grocers that are authorized to serve WIC families.
In 2019 - 2020, the WIC Division implemented an Electronic Benefits Transfer (EBT) card called the California WIC Card and a new management information system known as WIC WISE, that allows WIC participants to be served more efficiently. The CDPH WIC Division works continuously to improve its operations and system to better support families and its partners.
About The CDPH/WIC Family
Over 200 state staff work at CDPH’s WIC Division, headquartered at the Natomas campus in Sacramento. WIC is committed to a hybrid workforce and the state provides a modest stipend for those who fully and partially work from home. Staff are provided with a computer or laptop, camera, and large screen to conduct their work. We build our unit teams virtually and maintain contact with stakeholders by being on camera to solidify our relationships.
The WIC Division is led by senior managers administering a Local Policy and Health Programs Branch, Local Services Branch, Vendor Management Branch, Communications, Food, and Vendor Policy Branch, Data and Integrity Branch, Systems Integration Branch, and the Operations team. Through these branches, our support staff, analysts, specialists, researchers, and nutritionists serve the needs of WIC families, supports our program partners, and ensures the California WIC Program is administered appropriately and effectively.
The CDPH is not currently an E-Verify employer.
Department Website: https://www.cdph.ca.gov
Job Description And Duties
As a member of the WIC Systems Support Section, the Associate Governmental Program Analyst (AGPA) serves as part of a team that provides support to users of WIC Web Information System Exchange (WIC WISE), the WIC Electronic Benefit Transfer (EBT) Card, and the WIC App.
The incumbent works under the direction of the Chief, WIC Systems Support Section, Staff Services Manager II (SSM II) and supports the WIC WISE Service Desk and the California WIC Family Services Line, which entails providing customer service support to WIC local agencies and WIC families, in both English and Spanish. The incumbent reports on customer trends, responds to and documents complex phone and/or email inquiries, coordinates staffing schedules of support staff, and participates in User Acceptance Testing.
This position may be eligible for telework up to three (3) days per week and is required to report in-person to the designated headquarters office location a minimum of two (2) days per week. The amount of telework permitted is at the discretion of the Department and is subject to change, consistent with CDPH’s Telework Program. All employees who telework are required to be California residents in accordance with Government Code 14200. Candidates who reside outside of the state of California may be interviewed; however, the selected candidate must have a primary residency in the state of California prior to appointment (and continue to maintain California residency) as a condition of employment. Failure to meet this requirement may result in the job offer being rescinded. Business travel may be required, and reimbursement considers an employee’s designated headquarters office subject to regulations and bargaining unit contract provisions. All commute expenses to the designated headquarters office will be the responsibility of the selected candidate. The headquarters office location for this position is identified in the attached duty statement.
Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/CDPHRecruitment
The salary information listed on this advertisement may not reflect recent salary increases from salary adjustments or changes in the fiscal year.
Final Filing Date: 5/7/2025
Position Details
Job Code #: JC-469610
Position #(s): 580-510-5393-XXX
Working Title: Customer Service Analyst (Bilingual)
Classification: ASSOCIATE GOVERNMENTAL PROGRAM ANALYST $5,855.00 - $7,327.00 A
Shall Consider:
STAFF SERVICES ANALYST $3,749.00 - $4,698.00 A $4,059.00 - $5,081.00 B $4,868.00 - $6,093.00 C
# of Positions: 1
Work Location: Sacramento County
Telework:
Hybrid
Job Type: Permanent, Full Time
Should you have any questions regarding the application process, our Recruitment Team is ready to help you at [email protected] or (916) 445-0983.