The Customer Service Agent will be the first point of contact for customers, providing professional and efficient support to address inquiries, resolve issues, and ensure a positive customer experience. The role requires a strong focus on maintaining customer satisfaction, delivering prompt solutions, and promoting the company’s products and services.

Customer Service Agent

The Customer Service Agent will be the first point of contact for customers, providing professional and efficient support to address inquiries, resolve issues, and ensure a positive customer experience. The role requires a strong focus on maintaining customer satisfaction, delivering prompt solutions, and promoting the company’s products and services.

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Responsibility

• Respond to customer inquiries via phone, email, chat, or in-person with professionalism and clarity.
• Resolve customer complaints in a timely manner, escalating issues when necessary.
• Provide accurate information about financial products, services, and policies.
• Assist customers in processing transactions, account inquiries, and service requests.
• Identify opportunities to cross-sell or up-sell products and services.
• Participate in training sessions and team meetings to stay updated on product knowledge and company policies.
  
  

Profile

• Min SC/HSC
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle multiple tasks and prioritize effectively.
• Ability to use Microsoft tools
• Customer-oriented mindset with a passion for helping others.
• Ability to remain calm and professional in challenging situations.
• Strong ethical standards and integrity.
• Quick learner with the ability to adapt to changes.
• Team player with a positive attitude.
  
  

We believe in equal opportunities

Cim Finance is committed to cultivating an inclusive and equitable workplace

where everyone feels valued and empowered to grow. We welcome individuals

From All Backgrounds, Identities, Abilities, And Life Experiences. Diversity

strengthens us. It fuels innovation, drives success, and enriches our collective

experience. We are dedicated to providing our team with the support, resources,

and opportunities they need to achieve their full potential.