About Us:
We are The Beauty Tech Group. Driven by a mission to bring cutting-edge beauty technology into homes across the globe, CurrentBody evolved into The Beauty Tech Group.
We were built to lead, not follow—pioneering the future of beauty tech through innovation, expertise and transparency. From revolutionary at-home devices to transformative skincare solutions, our portfolio of brands—CurrentBody Skin, ZIIP Beauty, Tria Laser and CurrentBody Skin: The Clinic— is changing the way the world approaches skincare.
At The Beauty Tech Group, we're not just creating products; we're building the future of beauty.
About the Team:
Our Customer Service team are key to our organisation and dedicated to delivering exceptional service and support to our customers. As the first point of contact, the team plays a critical role in maintaining and enhancing our customer relationships.
About the Role:
We are looking for a highly motivated candidate with a passion for customer services and delivering customer excellence.
As the foremost provider of beauty devices, we handle a wide range of products and have suppliers and customers across the world. This role will see you interact with customers across the globe to ensure they receive top class customer service.
· Responding to UK and international customer queries and complaints via email, phone, live-chat and social media channels in a timely and accurate manner
· Maintain customer records by updating account information and recording details of any customer issues/enquiries
· Maintain knowledge about the company's range of products to ensure you can offer great advice to the customers pre and post-purchase
· Liaising with other departments to resolve queries and obtain information for customers
· Online live text chat with on-site visitors helping them with product advice
· Managing logistics and deliveries
· Working with different payment systems
Candidate Requirements:
Willingness to work night shifts
Excellent communication skills
Ability to handle both inbound and outbound calls
Strong problem-solving and customer-focused approach
Passion for customer service
Able to work under pressure in a fast-paced environment
Follows work ethics and is a good team player
A minimum of 1-2 year experience in Order management/Customer-centric role is a must
Some of our Benefits:
6 LPA + Night shift allowance
Travel support
Friendly and supportive team environment
Opportunities for growth and development
What happens next?
Our talent acquisition team will be in touch if you're successful so keep an eye on your emails. We'll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we're a good match, we'll share you CV with the hiring manager to review. Our interview process is tailored to each role but typically you can expect a two-stage interview process;
1st stage - An informal 30-minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have.
2nd Stage - A one-hour interview where you can expect competency questions. In most cases this is held in person.
As an inclusive employer please do let us know if you require any reasonable adjustments.
Equal Opportunities
At The Beauty Tech Group, we are committed to creating a diverse and inclusive environment, where all our employees have equal access to opportunities. We strongly encourage applications from all backgrounds, which will be considered regardless of race, colour, religion or belief, gender expression, sexual orientation, national origin, pregnancy and maternity, disability, or age.