Company Description

Schmidt-Bowman Co. is a fast-paced business with our primary market Automotive Textile Sales. We are a Manufacturing representative agency that has been in business since 1946. We service the automotive, industrial, bedding, footwear and apparel markets in the textile industry. Our office services customers locally, nationally and globally.

Role Description

This is a full-time on-site role located in Madison Heights, MI for a Customer Service Account Representative. The Customer Service Account Representative will be responsible for managing and nurturing relationships with clients by providing exceptional customer service. This includes answering customer inquiries, resolving complaints, and ensuring customer satisfaction. The representative will also be responsible for data entry and maintaining accurate records of customer interactions.

Qualifications

• Excellent communication and interpersonal skills
• Ability to effectively manage competing priorities and multi-task in a fast-paced environment
• Detail-oriented with strong organizational skills
• Proficient in Microsoft Office Suite and experience with CRM software is preferred
• Associate's degree or higher in Business Administration, Marketing, or a related field
• Prior experience in customer service or account management is preferred
• Ability to work well independently and collaboratively with a team