JOB REQUIREMENTS: Customer Support Account Manager - Build Lasting
Relationships and Drive Customer Success! Are you a relationship-driven
professional with a passion for delivering exceptional customer
experiences? Do you thrive in a dynamic environment where you can make a
tangible impact? Join Western States, an industry leader in innovation,
and #PlaceYourStampHere as our next Customer Support Account Manager in
Butler, WI, just minutes from Milwaukee! ABOUT WESTERN STATES Since
1908, Western States has been a cornerstone in our industry, fostering a
culture of longevity and employee satisfaction. We\'re not just a
company; we\'re a community. With 48% of our team members celebrating
10+ years of service, you\'ll find a supportive and experienced
environment where you can truly build a lasting career. Discover the
vibrant atmosphere and team spirit at Western States by visiting our
Facebook page! YOUR IMPACT As a Customer Support Account Manager, you
will be the trusted advisor and primary point of contact for our key
accounts. Your expertise in building strong client relationships and
delivering exceptional support will drive customer satisfaction and
Loyalty. KEY RESPONSIBILITIES Strategic Relationship Management
Cultivate and maintain strong, long-lasting relationships with assigned
customer accounts through proactive communication and engagement.
Customer Advocacy: Serve as the primary point of contact for all
customer inquiries, requests, and escalations, ensuring timely and
effective resolution. Needs Assessment and Solutions: Proactively
understand client needs and objectives, collaborating with internal
teams to deliver tailored solutions and exceed expectations. Issue
Resolution and Escalation Management: Effectively handle escalations and
resolve customer complaints or issues with professionalism and
efficiency. Opportunity Identification: Identify opportunities to upsell
additional products or services, contributing to revenue growth and
customer value. Reporting and Analysis: Generate insightful reports on
customer interactions and account performance, providing valuable
insights for continuous improvement. WHY CHOOSE WESTERN STATES Work-Life
Balance: Enjoy a healthy work-life balance with 9 paid holidays and a
Supportive Company Culture. Competitive Compensation And Benefits
Receive competitive pay, regular raises, a comprehensive benefits
package, and a 401k with company match. Career Growth and Stability:
Join a stable, family-owned company with a rich history and a commitment
to employee development. Impactful Work: Make a tangible difference by
building strong relationships and driving customer success. Location:
Enjoy working in Butler, WI, just minutes from Milwaukee. \*\*\*\*\*
OTHER EXPERIENCE AND QUALIFICATIONS: High school diploma or equivalent
required; post-secondary education preferred. Proven Account Management
Experience: Demonstrated success in account management or a similar
customer-facing role, with a track record of building and maintaining
strong client relationships. Exceptional Communication Skills: Excellent
verbal and written communication skills, with the ability to build
Rapport And Establish Trust With Customers. Problem-Solving Expertise
Strong problem-solving and decision-making abilities, with a focus on
delivering effective and timely solutions. Customer-Centric Mindset: A
genuine passion for providing outstanding customer service and exceeding
customer expectations. Proactive and Organized: Ability to manage
multiple priorities, anticipate customer needs, and work independently
in a fast-paced environment. Positive Attitude: An enthusiastic,
motivated, and positive approach to work, contributing to a
collaborative team environment. \*\*\*\*\* APPLICATION INSTRUCTIONS:
Apply Online
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