About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

Military Hiring

Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.

Job Description

Client Relationship Manager

About The Role

As a vital member of our team, the Client Relationship Manager plays a pivotal role in ensuring the seamless delivery of high-quality products and services to our valued customers. Acting as the primary liaison between our company and clients, you will oversee the entire lifecycle of client accounts, from implementation to ongoing management. Embracing our company's vision and core values, you will foster strong relationships with clients while driving operational excellence and identifying opportunities for growth.

Essential Job Responsibilities

• Serve as the main point of contact for all client interactions, managing overall account relationships and ensuring customer satisfaction.
• Provide expert guidance and support to clients, particularly in utilizing the integrated solutions offered by our Healthcare and Solutions divisions.
• Investigate and resolve customer issues and complaints promptly and effectively.
• Collaborate with Operations and Accounting departments to ensure accurate billing and invoicing for clients.
• Maintain detailed records of client communications and interactions.
• Prepare and deliver comprehensive reports and business reviews to clients, covering various aspects such as project status, meeting outcomes, and risk assessments.
• Facilitate internal and external discussions on process improvements and drive initiatives to successful completion.
• Identify and capitalize on opportunities for organic account growth, meeting the qualifications for our CRM incentive program.
• Develop proficiency in the business processes and technologies underpinning our services, enabling effective collaboration with technical teams.
• Demonstrate a general understanding of relevant technologies and services offered by the company, aligning them with client needs.
• Ensure adherence to contractual requirements to safeguard the informational assets of both the company and its clients.
• Proactively tackle challenges and adapt to new processes and technologies, displaying individual drive and initiative.
  
  

Qualifications

• Bachelor's degree in a relevant field or or an equivalent combination of education and relevant experience is required.
• Proven experience in client relationship management or a related role, preferably in the healthcare or technology sector.
• Strong communication and interpersonal skills, with the ability to effectively engage with clients and internal stakeholders at all levels.
• Excellent problem-solving abilities and a proactive approach to addressing issues.
• Demonstrated organizational skills, with the ability to manage multiple tasks and priorities effectively.
• Technical proficiency, with a solid understanding of business processes and the ability to grasp complex technologies.
• Ability to work independently with minimal supervision, displaying initiative and self-motivation.
• Flexibility to adapt to changing priorities and business needs.
• Physical ability to perform tasks such as sitting, typing, walking, and occasional lifting, as outlined in the job requirements.
  
  

"The salary range for this position starts at $65,000 per year; however, the base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position offered."

Experience and Expertise with Google Suite of Products

EEO Statement

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.