About KSHM | क्षम् : 

We are a consumer lifestyle brand based in Gurugram. Our vision is to spread the importance of an active lifestyle in order to achieve the best version of ourselves. We do this by designing thoughtful clothes that empower individuals to project their confident identity to the world.

Within 2 years of launch, we’ve served more than 5L+ customers, and our growing community of 22K+ followers on Instagram is a testament to the movement we’re aiming to build.

How are we different?

We focus on creating comfortable clothes that let you move freely, empowering you to hustle and stand out in any crowd. We’re all about making mindful clothes that inspire you to be stylishly unstoppable.

#LetsBeOnTheMove

About the Job: As a CRM Expert, you will be responsible for ensuring our customers achieve their desired outcomes while using our products/services. You will build strong relationships, provide exceptional support, and drive customer satisfaction and loyalty.

Location: Gurugram, Haryana

Position Type: Full-Time, On-site

Responsibilities:

➢ Customer Onboarding: Conduct thorough onboarding sessions to ensure customers understand our products/services.

➢ Relationship Building: Develop and maintain strong relationships with customers through regular communication.

➢ Support and Troubleshooting: Provide timely and effective support to resolve customer issues.

➢ Communication: Clearly communicate product updates, best practices, and relevant information to customers.

➢ Feedback and Insights: Gather customer feedback and share insights with internal teams to drive product improvements.

➢ Retention and Growth: Identify opportunities to upsell or cross-sell, and collaborate with sales teams to drive revenue growth.

➢ Strong convincing power and should understand the responsibility of handling customer queries.

Requirements:

➢ Fresh graduates with a degree in any field (emphasis on communication).

➢ Excellent communication, interpersonal, and problem-solving skills.

➢ Ability to work in a fast-paced environment and prioritize tasks effectively.

➢ Strong customer-centric mindset and empathy.

➢ Willingness to learn and grow with the company.

➢ Internships in customer-facing roles.

Brand Details:

Instagram Handles:

@coreasana.yoga

@kshm.earth

Websites:

www.coreasana.com

www.shopkshm.com

How to Apply:

If you're interested, send your resume at [email protected] with the subject line " CRM Executive Application."