STARK is seeking to hire an experienced Order Fulfillment Specialist for our Calhoun Georgia location. This role will be responsible for interacting with the company's showrooms and account managers by addressing inquiries and resolving complaints. They will also review orders that are sent in for accuracy to help avoid claims.

Hiring/Retention Bonus up to $1,000 within the first year!

• bonus details provided during the interview
  
  

1st Shift Hours Monday-Friday 8:00am-5:00pm.

Job Responsibilities:

• Assist showrooms via phone on placing orders, checking stock, pricing and all other questions.
• Maintain constant communication with showrooms on the ETA dates and on will-advise orders.
• Provide Freight Quotes as needed.
• Track shipments
• Follow post-shipping formalities such as matching PO's to the BOL.
• Perform other tasks and duties as assigned.
  
  

Job Requirements:

• 2-5 years of experience in Rugs/Carpet Industry
• 3 or more years of experience in a call center or customer service role.
• Computer proficient- Microsoft- Office proficient
• High school degree or equivalent
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• AS400 and Dancik experience is a plus.
  
  

Physical Demands:

Must be able to remain in a sitting position for an extended period of time. Will sit most of the working day. Moving through the office occasionally to access file cabinets. Constantly operating a computer and other office productivity machinery such as calculators, printers, and phones. Frequently communicates with coworkers and must be able to exchange accurate information in these situations.

Work Environment:

Office environment with standard office equipment available. Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Lighting and temperature are adequate. There are no hazardous or unpleasant conditions caused by noise, dust, etc. Work from home will be an option based on advanced request and approval from Manager.

Company Info

About Us:

With more than 80 years of industry expertise, STARK is the discerning designer’s go-to source for luxurious custom carpets and rugs.

Our Mission:

To live our mission of helping create beautiful spaces, we believe our first responsibility is making design industry professionals the heroes in their projects because supporting businesses helps to preserve craftsmanship and enable unique and specially designed spaces to exist. In meeting their needs, we must continue to deliver peace of mind service while offering an expansive, diverse, and innovative product assortment that is accessible and convenient.

Our Heritage:

Established by Arthur Stark and his wife Nadia in 1938, the foundation of STARK was always to provide the very best products to our customers. With a rich history, third-generation owners Chad Stark, as CEO, and Ashley Stark, as Creative Director, bring the STARK legacy into the new century by staying true to their founding principles. To seek out the best craftsman and methods of manufacturing for the most innovative and beautiful designs.

Stark Carpet Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.