Join the Journey: Customer Operations Manager for Shamballa Jewels

– A unique opportunity through RARE people –

At RARE people, we connect exceptional talent with extraordinary companies. Right now, we are proud to be partnering with Shamballa Jewels to find a Customer Operations Manager who is ready to help shape the next chapter of a truly remarkable brand journey.

Shamballa Jewels is entering an exciting growth phase and looking for a visionary and hands-on Customer Operations Manager to join their team. Are you the person who can navigate in customer excellence? Then this might be your next big adventure.

About the Role

As Customer Operations Manager at Shamballa Jewels, you will play a pivotal role in ensuring the seamless operation, development, and satisfaction of our global wholesale customer base. Acting as the vital link between Sales, Trade Marketing, Supply Chain, Finance, and our international partners, you are responsible for delivering exceptional 360° support across all customer touchpoints.

Your mission is to ensure every wholesale partner receives world-class service, consistent account management, and proactive commercial support, thereby helping the business grow sustainably and in alignment with the Shamballa brand values.

You are a strong team player, operating as part of a committed, passionate, and collaborative wholesale team that works closely together to achieve shared goals.

Key Responsibilities

• Own and maintain a structured communication rhythm and contact history with all wholesale accounts.
• Build and sustain close, trust-based relationships with key customers worldwide.

• Partner daily with Sales and Sales Management to ensure smooth coordination and visibility on wholesale account activities.
• Monitor sell-out performance, stock levels, and order patterns per retailer, and initiate timely replenishment and assortment optimization.

• Support the implementation of best practices in customer operations, prospect handling, and pipeline development.

Your Profile

• Strong background in Customer Service, Sales Support, or Account Management—preferably within luxury, design, or lifestyle industries.
• Excellent interpersonal skills and cultural sensitivity with international client communication.
• Structured, proactive, and analytical with a commercial mindset.
• Experienced with CRM tools and sales administration platforms.
• Fluent in English and Danish; additional languages (especially German and French) are an advantage.
• A personal connection to aesthetics, craftsmanship, or high-end products is a plus.
• A true team player who thrives in a collaborative, ambitious, and purpose-driven team environment.

Why Shamballa Jewels?

You’ll be joining a values-driven company with a flat, informal culture and a clear vision for global growth. You will be part of a team that believes in creativity, connection, and conscious leadership—while always keeping a sharp eye on business performance and excellence.

Apply Now

If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you. Reach out to us at [email protected] with your CV or a short introduction.

We review applications on an ongoing basis and reserve the right to close the job posting once the right candidate has been found. Therefore, we encourage you to submit your application as soon as possible. All applications are handled with strict confidentiality and in accordance with the General Data Protection Regulation (GDPR).

This search is managed exclusively by RARE People – helping rare companies find rare talents.

About Shamballa Jewels

Founded in Copenhagen in 2005 by brothers Mads and Mikkel Kornerup, Shamballa Jewels has grown into a globally respected fine jewelry brand. With a deep-rooted philosophy inspired by ancient Eastern spirituality and Nordic design heritage, the brand creates exclusive, customizable jewelry using platinum, 18k gold, diamonds, and precious stones.

More than just jewelry, Shamballa represents Barefoot Luxury—a meaningful expression of inner values, spiritual curiosity, and elegant self-confidence. The brand vision is bold: to become one of the most influential global voices in men’s jewelry and conscious luxury, inspiring modern men to wear their values with pride and intention.