# One Group | One Power

ELPEDISON is the first independent energy utility in Greece, and a leader in providing outstanding and innovative energy solutions. We operate with enthusiasm in what we do and we pride ourselves of offering our employees a place where they can excel, creating value. We are offering now a set of exciting positions in our headquarters in Athens, to incite our new digital transformation program. If you are skilled in data management, data science, advanced analytics, technology project management, or related fields, this can be a big opportunity for YOUR career.

ELPEDISON, with its two privately-owned power plants in Thisvi (Voiotia) and Thessaloniki, with a total installed capacity of 820 MW, uses natural gas as fuel and ensures a clean and continuous electricity flow, based on a highly environmentally-friendly power generation process.

We are currently looking for a Customer Loyalty Program Manager to define and execute the company's customer loyalty and retention strategy, ensuring long-term customer engagement and satisfaction. This role is pivotal in designing and managing high-impact loyalty programs, leveraging data-driven insights, and fostering customer-centric initiatives that drive business growth. The role requires strategic thinking, analytical expertise, and strong project leadership skills. The incumbent reports directly to the Customer Experience & Operations Design Section Manager and operates as an individual contributor with end-to-end responsibility over loyalty programs.

What will you do:

• Develop and execute the overall loyalty and retention strategy, ensuring alignment with business objectives and market trends. This includes ROI and benefits analysis of the proposed strategy and presentation
• Have a key role in setting the requirements for loyalty related projects, creating respective RFIs and RFPs and participating in UATs
• Design, implement, and manage loyalty schemes and initiatives, ensuring seamless execution and maximum customer engagement. Lead cross-functional efforts for effective implementation and rollout
• Analyse customer behaviour, segmentation, and payment patterns to refine retention strategies and optimize ROI. Develop predictive models to increase customer loyalty and reduce churn
• Establish KPIs, monitor loyalty program effectiveness, and prepare executive reports with actionable insights for continuous improvement
• Monitor industry trends and competitive loyalty practices to ensure the company's programs remain innovative and attractive
• Own and manage the loyalty and retention budget, ensuring efficient allocation of resources for maximum impact
• Work closely with commercial, digital, and operational teams to ensure a seamless and engaging loyalty experience for customers
• Align loyalty and retention strategies with marketing, sales, customer service, and product teams to create a unified customer engagement approach
• Leverage CRM and digital tools to enhance customer segmentation, campaign execution, and real-time tracking of customer engagement metrics, ensuring the success of established loyalty metrics and KPIs
  
  
  

What you need to be successful:

• A BSc in Economics, Finance, Business Administration, Marketing or related field
• A MSc in Economics, Finance, Business Administration, Marketing or related field will be considered an asset
• Minimum 5 years of relevant experience in Loyalty/Retention roles, preferably within the Energy or Retail sector
• Proven experience in Loyalty Program Management, CRM, and Retention Strategies, with a track record of leading the design and execution of high-impact loyalty initiatives
• Strong analytical skills with a data-driven mindset
• Proficiency in CRM systems, loyalty platforms, and data visualization tools (Power BI, PowerPoint, Excel)
• Excellent project management and strategic planning capabilities
• Strong communication and stakeholder management skills
• Adaptability, innovation, and a proactive approach to problem-solving
• Fluency in English, both verbal and written
• Excellent knowledge of CRM systems, loyalty platforms, and data visualization tools (Power BI, PowerPoint, Excel)
  
  
  

Our offer to you:

• Competitive salary
• Performance-based variable pay 💰
• Ticket restaurant card 💳
• Transportation reimbursement ⛽
• Private Health Insurance coverage 🩺
• Pension Scheme
• Home electricity and natural gas discount ⚡
• Continuous learning & upskilling opportunities and access to our premium online training platform 📚
• Hybrid Working
• One extra day of paid time off
• Reimbursement for your athletic activities 🥈
• Unlimited fruits and snacks at the office 🥜
  
  

Elpedison S.A. will keep your personal information for a period of 2 years from the submission date, after which we will delete your personal data. Elpedison S.A. has the right to transfer your personal information to third parties to whom it has assigned services, which require the collection and processing of such personal data for candidate evaluation in the process of personnel selection.

For more information regarding the processing of your personal information and exercising your rights, please read the ELPEDISON Privacy Policy.