This is a Customer Experience Specialist role with Koala based in Sydney, Australia

-- Koala --

Combining customer-centric products, a world-class technology and fulfilment platform, incredible customer service and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats. At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm.

Role Seniority - Junior - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

More About The Customer Experience Specialist Role At Koala

We're on the lookout for passionate individuals who thrive on creating exceptional customer experiences. If you're someone who naturally lights up a room, brings vibrant energy to every customer interaction, and genuinely enjoys connecting with people - we want you on our team!

You'll be the first to greet our customers with a warm smile, and the first to jump in when there's something that needs doing. From answering questions to keeping things running smoothly, you'll be proactive, positive, and always ready to surprise and delight our customers!

Requirements

What key responsibilities does this role have @ Koala?

• Deliver a confident showcase of the Koala brand with a deep understanding of our story and ability to communicate this in an engaging way to customers
• The ability to work independently to manage all operational aspects of the pop up location. This includes, but is not limited to, opening and closing processes, manual process of stock management, following up with customers who have visited the store. 
• Driving sales for all Koala products, including those not on display at the pop up, through meaningful interactions with customers 
• A collaborative operating style with other departments in Koala to achieve the best outcomes for our customers and Koala.  
• A passion for delivering exceptional, knock your socks off, experiences to customers in a face to face retail environment.
• Maintain high attention to detail, ensuring our retail space is immaculately presented at all times.
• Adapt to new directions or ideas and be able to proactively solve pain points for the operation or customer experience
• Ensure the space is safe for all visitors (customers, staff, and contractors) at all times by following safety guidelines and reporting any issues promptly. 
• Be comfortable with manual handling, assembly of furniture and demonstrating features

Ideal background…

• 3+ years experience in a retail/ face to face customer service environment
• Comfortable working shift hours (including weekends) is a must
• Exceptional customer service skills with a natural ability to engage and energise a room
• Did we mention that empathy is a must have? Our customers are at the heart of our business and an empathetic approach is a must at every touchpoint
• You love people and thrive on supporting them
• Near perfect grammar, english written and verbal skills
• Experience in retailing/ customer service
• Experience working in a fast paced environment with minimal supervision

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

• 🐨 Represent The Koala Brand
• 🛋️ Drive Sales
• 🔓 Store Operations
• 💬 Customer Query Handling

Key Strengths

• 👥 Collaboration
• 🛎 Service orientation
• 🎙 Verbal communication

Why Koala is partnering with Hatch on this role: Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Koala not with Hatch.