Department: Operations

Location: Pune

Description

Are you passionate about driving client success and building lasting relationships? We are seeking a motivated and skilled Customer Experience to join our team. In this role, you'll excel at managing customer inquiries, supporting business growth, and ensuring client satisfaction through exceptional service and clear communication. A strong focus on achieving challenging goals with dedication and effort is essential in this role.

What You'll Do…

• The primary task of a documentation executive is to handle queries/tasks received from customers/stakeholders and/or assigned to them by their supervisors


• He / She must show the willingness to learn new things every time and then


• To accept direction / responsibility and maintain performance levels as per the Key Performance Indicators (KPI) assigned by the supervisor


• To be open to take additional responsibilities of training colleagues


• Consults with others on problems and activities; collects information from a range of sources to assist and guide job activities; asks effective questions to obtain information to help him/her perform their job


• Takes accountability for delivering on commitments; owns mistakes and uses them as opportunities for learning and development; openly discusses his/her actions and their consequences both good and bad


• Aggressively pursues challenging goals and objectives; will to put in considerable time and effort to accomplish objectives; takes a highly focused, goal driven approach toward work

What You’ll Need…

• At least a bachelor's degree in any stream


• Minimum 1 to 3 Years of experience in documentation


• MUST be willing to work in all shifts including night


• Experience of transition handling is preferred


• Ability to perform multiple tasks concurrently and meet deadlines.


• Demonstrate attitude for learning/Innovation and apply to solve problem in system


• Able to work under pressure, positive attitude towards teamwork and good responsibility


• Be able to work in shift and multicultural working environment


• Travel overseas may be required on occasion as business need

Here’s What We Offer …

At Shipco-IT, we pride ourselves on our vibrant and supportive culture.

• 
  Exciting Work Culture: Join our friendly, supportive team and start making a difference from day one


• 
  Innovate Logistics: Help improve global efficiency and shape the future of logistics


• 
  Collaborative Environment: Work with leaders in the industry in a creative and open culture


• 
  Growth Opportunities: Reach your full potential with abundant professional and personal development options


• 
  Competitive Compensation: Earn a salary that reflects your skills and expertise


• 
  Awards and Recognition: For outstanding performance or significant contributions to the company's success

Join Shipco-IT and be part of a team that's shaping the future of the transportation and logistics industry.

Visit us at www.shipco-it.com / www.shipco.com follow us on LinkedIn