Your Mission

As a Customer Connectivity Engineer, you will work in international teams focused on customer experience and satisfaction, installing, coordinating and operating global connectivity solutions for multinational organizations. Specifically, you will support our customer teams and the 24x7 Mission Control Operations Center in close collaboration with our customers. You will be responsible to manage and deliver connectivity solutions to our customers. Your analytical mindset combined with a customer-service-first approach will help you thrive. Ideally, you have networking knowledge or are eager to acquire this knowledge to successfully drive customer happiness.

Your Responsibilities

• Learn the Open Systems service portfolio, connectivity solutions and operational processes.
• Connectivity related administration tasks incl. order and RFS date tracking, ISP quality assurance and connectivity delivery handover.
• Project management and logistics coordination and communication.
• Contribute to excellent customer connectivity experience and delivery of the best possible connectivity to our international customers.
• Work in close collaboration with the Customer Operations and Project Management teams.
• Provide first-class connectivity expertise and support to our customer connectivity requests and incidents by working in our Mission Control Operation Center, which provides 24x7 support.
  
  
  

Your Experience

• Knowledge of SD-WAN connectivity solutions
• Prior work with ISPs and multinational organizations on connectivity projects
• Highly motivated to learn new skills in training programs offered by internal domain experts and colleagues
• Self-motivated, proactive team player and able to work independently
• Strong communication and interpersonal skills
• Bachelor’s degree/Diploma in the area of Connectivity/Administration/Communication/Computer Science/ or a related field
  
  
  

About Open Systems:

Backed by the Service Experience Promise, Open Systems simply and cost-effectively connects and secures hybrid environments and thus ensures your organization can meet business objectives. Open Systems uniquely focuses on a superior user experience when helping organizations reduce risk, improve efficiency, and accelerate innovation. The Open Systems SASE Experience delivers on the promise of ZTNA with a comprehensive, unified and easy-to-implement and use SASE platform that combines SD-WAN and Security Service Edge delivered as a Service. We provide 24x7 operational management and engineering support from assigned engineering teams and ensure affordable and predictable costs.

What we offer:

Want to join a team that enjoys making secure connectivity simple for our customers? You’ll be among people who believe in:

Caring PASSIONATELY about keeping our customers safe – We’re dedicated to solving problems. Whatever it takes.

Thinking UNCONVENTIONALLY to stay ahead – The world never fails to surprise us. So let’s surprise it first.

Doing the hard work to make things SIMPLE – Craft and hone something that delights in its simplicity.

Working COLLABORATIVELY to build success – The power of the team will always make us faster and better.

As a testament to this, Open Systems has been recognised as an outstanding place to work. You’ll be surrounded by smart teams who enrich your experience and provide opportunities you will need to develop your skills and advance your career. 

We look forward to receiving your online application (please note that you need to compress your application into two attachments). Only direct applications will be considered.

Discover more at open-systems.com