Denver Water is seeking dedicated customer care team members that enjoy connecting with a community and creating an exceptional customer experience. In this role, you will be using multiple web applications to problem-solve and assist customers in an ever-changing contact center environment.



Interview/Start Date Details

Denver Water will be conducting in-person interviews for the Customer Care Rep position on Wednesday, June 18th, 2025.

A call simulation will be scheduled prior to the interview, which will dictate eligibility for an in-person interview.

The start date for this position is Monday, July 7th, 2025

Availability Requirements

Position participates in a metrics-based shift bid. Hours of availability required are 7:30 AM – 5:30 PM and all shifts are scheduled within those hours.

Hybrid work schedules (home and in-office) are available after three months of employment.

All Denver Water employees are required to report to the Administration Building (1600 W. 12th Ave. Denver, CO 80204) a minimum of two days per week, or as determined by the needs of the business.

Must maintain reliable attendance.

Five weeks of on-site paid training.

Overtime is offered based on business needs, level of training, and is always voluntary

Position Summary

Under direct supervision represent Denver Water as the first point of contact to our customers in a variety of related activities. Ability to handle complaint processing, problem-solving, troubleshooting, research, billing inquiries, as well as payment processing and investigation. Perform work according to established policies and procedures and provide high-quality customer service to internal and external customers.

Supervisory Responsibilities

This position does not have formal supervisory responsibilities over other employees.

Essential Duties And Responsibilities

• Ability to assist customers via e-mail, and over the phone using multiple systems.
• Follow-up, review, and update unresolved customer inquiries and follow through with a satisfactory conclusion.
• Perform basic math and accounting functions and display the ability to competently articulate billing discrepancies, reconcile account consumption and billing, provide options, process payments, and waive fees.
• Recognize, document, and alert the supervisor of trends related to customer inquiries.
• Authorize and/or make adjustments of customer bills in accordance with the department's grants of authority.
• Meet productivity and service quality expectations in order to provide quality customer service on the front end of the operation to internal and external customers.
• Perform related work as required.