We are currently looking for a highly motivated Customer Care Engineer to join our team in Orlando, USA!

As the market leader of Training Management Systems in the aviation industry, MINT Software Systems seeks experienced IT professionals to join our growing team of Customer Care Engineers. We provide flexible remote working opportunities as well as an attractive open workspace in our modern offices with plenty of room to unfold your talent. At MINT, we give each of our team members the opportunity to leverage and develop their creative ideas in a highly motivated and international environment. We offer you attractive incentives and fair remuneration in a highly flexible and balanced work atmosphere with exciting international travel opportunities.

Your role in our international MINT family:

• You always deliver exceptional customer service and respond to questions as well as address all concerns that the customer may have
• You process and handle incoming tickets via the JIRA service desk platform
• You troubleshoot and resolve issues with software or hardware and install and configure software and computer systems
• You always remain in compliance with company guidelines and accurately follow process documentation
• You maintain and improve existing as well as create new process documentation
• You log all customer interactions including contact information for follow-up
• You analyze records and logs to spot underlying trends and potential issues
• You are an absolute team player and work cooperatively with the rest of the team
• You seek self-improvement through mentoring and coaching from senior team members
• You provide coaching and mentorship to other team members

This is how you can impress us:

• You have successfully completed your academic studies, preferably in computer science or a related field, but not required
• You bring a proven track record of 1+ years of experience in a technical support role
• You have a strong interest in IT software and/or hardware
• You have working knowledge and expertise with a variety of software, hardware, and applications
• You are willing to solve complicated issues and see through to completion
• You possess analytical skills to study problems and records and identify solutions
• You have the desire to continue to develop skills and knowledge of our product line
• You accurately understand and follow process documentation and know how to create, review and update internal process documentation
• You are an excellent interpersonal communicator with strong relationships-building skills
• Your English language skills are great, both written and oral
• Your team-oriented attitude allows you to help colleagues and departments with technical problems
• You know how to manage time and effectively prioritize numerous tasks at one time

What we have in store for you:

• Our people & culture: at MINT you will be part of a global family that thrives on our cultural diversity. We love spending time together on social events and pride ourselves on the fun, productive environment in our MINT family.
• Flexibility & remote working: We respect every person's individual routines. Therefore, we support flexible work schedules and remote working for you to find your perfect work-life-balance.
• Work-Life-Balance & family-friendly environment: At MINT we believe having enough space to spend quality time with family and friends or to follow your favorite free time activity ensures mental and physical well-being as well as it motivates you every day!
• Extra bonus payment: We believe that people make the company, and therefore we love to share our profits with our team members through an additional annual bonus payment.
• Annual pay review: We offer you competitive and fair remuneration with annual performance base pay increases and to account for changes in the cost of living expenses.
• Employee loans: We help you out, if you are in need of some extra money. Maybe you want to refurnish your new apartment or buy a new car? We have got your back!
• Health & fitness: Our team members' health is our top priority. Therefore, we offer a modern gym directly in our office building in Orlando.
• Private pension & health insurance: We offer 401k and health insurance to further support your health and physical as well as mental wellbeing.
• Loyalty & long-term relationships: We want you to be part of our MINT family without any limits. All our work contracts are indefinite!
• Travel opportunities: As a global company with customers and MINT family members all around the world such as Germany, USA, Canada, UK, UAE, India and Colombia we offer you exceptional travel opportunities to exciting locations and meet amazing people!
• Drinks & snacks: we believe the way to a human's heart is through their stomach and this is why we provide beverages, snacks and the occasional catered lunch
• Pet-friendly offices: If you choose to work from one of our offices, feel free to bring your four- legged friend with you. We’d love to meet them!