8000 Marina Blvd #300, Brisbane, CA 94005, United States Sales / Direct Customer Success Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps. Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster. Users of the Product 12,000,000 Company Growth 60% Year over year Company Maturity Profitable We are currently searching for a highly motivated candidate to join our Customer Success Team in San Francisco! To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time. What we expect This is a hybrid (40% remote and 60% onsite) role in San Francisco, CA. The Customer Success Associate ensures seamless support for a portfolio of customers by addressing inquiries, resolving requests, and fostering satisfaction with the Odoo product. This role emphasizes reactive support, efficient task management, and collaboration with internal teams to enhance the customer experience. You’ll also develop expertise in Odoo software, share resources, and contribute to process improvements, all while maintaining a solution-oriented approach in a fast-paced environment. Responsibilities Manage a portfolio of approximately 1,400–1,600 accounts, ensuring efficient and consistent support for all customers. Act as the primary point of contact for customer inquiries, focusing on reactive support rather than proactive upselling or high-touch engagement. Handle a volume of administrative customer requests with speed and accuracy. Provide clear customer guidance to help maximize their experience of the Odoo product. Maintain excellent communication and customer satisfaction throughout all interactions. Consistently meet performance metrics related to work ethic and task resolution. Utilize tools and processes to manage tasks efficiently in a fast-paced environment. Collaborate with internal teams to escalate and resolve more complex cases as necessary. Develop in-depth expertise in Odoo software to provide knowledgeable and effective support. Distribute educational materials and resources to assist customers with self-service options. Actively document and share insights to improve internal workflows and enhance customer experience. Must Have Bachelor’s degree preferred or equivalent combination of education and experience. French fluency (professional or native/bilingual) Exceptional organizational skills and dependability, with the ability to manage workloads efficiently while maintaining punctuality and consistency. Strong verbal and written communication skills, with an adaptable, solution-oriented mindset suited to fast-paced, reactive environments. Basic proficiency with G-Suite applications and customer support tools, and comfort working within standardized processes in high-pressure settings. Nice to Have Experience in customer support, account management, or related fields. Interest in software products and willingness to learn ERP or SaaS solutions. Ability to improve efficiency in resolving repetitive tasks. What's great about the job? Great team of very smart people in a friendly and open culture. No silly tools to use, no rigid working hours. No waste of time in enterprise processes, real responsibilities and autonomy. Expand your knowledge of various business industries. Real responsibilities and challenges in a fast evolving company.