Responsible for the prompt, accurate, and effective handling of customer inquiries and concerns. Duties and Responsibilities 1. Answers the phone, email and mobile responds to callers' inquiries, concerns, product and service requests; provides prompt feedback to callers on issues raised; follows-up on customer inquiries not immediately resolved. 2. Entertains and resolves complaints received; fields or routes customer concerns to appropriate business units that can supply the necessary information or service; monitors action taken; ensures promt resolution of concerns raised. 3. Makes outbound calls, sends texts or e-mail messages to remind of premium due dates; to remind loan payments; to advise them that their policies have lapsed and to encourage reinstatements and, in general, to conserve the businesses of policyholders. Job Type: Full-time Pay: Php16,000.00 - Php23,000.00 per month Benefits: Additional leave Health insurance Life insurance Opportunities for promotion Pay raise Promotion to permanent employee Schedule: 8 hour shift Day shift Monday to Friday Supplemental Pay: 13th month salary Anniversary bonus Bonus pay Commission pay Overtime pay Performance bonus Quarterly bonus Yearly bonus