Responsibilities:

• Respond to emails and chats professionally and promptly.
• Follow up on customer inquiries and complaints until resolved.
• Manage and update customer service tickets using the internal system.
• Conduct telesurveys with guests and property partners to gather feedback.

Qualifications:

• Strong communication skills, both written and verbal.
• Detail-oriented with good problem-solving abilities.
• Able to multitask and work in a fast-paced environment.
• Willing to work in shifts if needed.