University Job Title

Senior Program Manager

Bargaining Unit

None - Not included in the union (Yale Union Group)

Time Type

Full time

Duration Type

Regular

Compensation Grade

Administration & Operations

Compensation Grade Profile

Senior Manager; Senior Program Leader (P6)

Wage Ranges

Click here to see our Wage Ranges

Searchable Job Family

Facilities

Total # of hours to be worked:

40

Work Week

Standard (M-F equal number of hours per day)

Work Location

Outside of campus, within Connecticut

Worksite Address

2 Whitney Avenue

New Haven, CT 06510

Work Model

On-site

Position Focus

The Custodial Program Manager creates and develops the Facility Operations (FacOps) Department Standard Operating Procedures (SOPs), staff modeling, job plans, and safety plans. This position produces and delivers training, quality assurance, and employee engagement programs that support and standardize the work of the Custodial operational units in Facilities Services for the physical appearance and the daily operation of Yale’s buildings.

Reporting to the Director of Facilities Operations, this position is responsible for planned maintenance and process standardization for the Custodial operational units, which are responsible for the buildings' physical appearance and daily operation. This position ensures that processes and quality are standardized across all facilities' operational units for work performed on Yale Campuses.

Provides coordination and support for all resource planning efforts and project plans, consistent with strategic plans, to inform operating and capital decisions. Analyzes feedback from the Facilities Operations community to discuss processes affecting their area of responsibility. Develops staffing models and job plans to satisfy new needs and to determine and coordinate priorities. Participates in, creates support for, and coordinates with various stakeholder groups. Develops, conducts, and manages safety and quality assurance programs and audits to determine the effectiveness of developed processes, manpower efficiency, implementation of work performed, and identify improvement areas, such as customer satisfaction surveys, building audits, and compliance checks.

Coordinate, develop, and refine all operations and maintenance (O&M) responsibilities and methods to align with industry best practices and University Sustainability goals. Incorporate innovative thought, technology, and best practices to improve services continually.

Develops the planning and development of services in support of custodial services in all buildings. Develop and maintain building- and department-level service agreements with the coordination of campus site directors, ensuring sustainability objectives are included. Coordination with Capital Projects and Planning, Facilities leadership, and outside contractors & vendors. Develops and captures service delivery processes such as preventive maintenance programs, emergency response, and support of special events and activities. Ensures safety protocols are integrated into O&M practices, maintaining regulatory and environmental compliance, and supporting them through training and management. Reviews construction project requirements, determining the need for supervision and frontline staff, work methods and procedures, tools, equipment, and other materials.

Responsible for developing plans and processes for staffing and resource management. Works across multiple Facilities Operations work units, develops the plans and processes for work units to meet the growing needs of Yale’s multiple campuses. Provides organizational and procedural support for site directors, associate directors, area managers, supervisors, and frontline staff. Assists with asset management and information management, working with our CMMS (Assetworks) and other systems and programs to increase data transparency and improve service performance and delivery. May include oversight of 3rd party agreements.

Responsible for developing and conducting presentations and reports. Participates and supports campus site directors in developing the department budgets – determining needed staffing models, capital equipment acquisition, inventory review, obsolescence determination/renewal, and supply management. Develop reports and presentations for senior leadership. Provides means for evaluating performance and conducting training. Includes collecting, monitoring, tracking, and analyzing key metrics and performance indicators for productivity, effectiveness, efficiency, and sustainability.

Essential Duties

• Strategy development and execution working with collaborators within and outside of the University. Working with leadership to develop and implement a strategic vision and work plans. 2. Recommend structural or programmatic adjustments, changes or additions based on full knowledge of missions, goals, and objectives.3. Advise leadership on broad range of strategic, development, and communications issues related to research and policy development opportunities.4. Manage ongoing partnerships with local, state, national, and non-governmental organizations focused on health research, policy development and implementation.5. Identify new opportunities for expanding the program within Yale and among other academic and non-academic organizations locally and nationally.6. Seek external funding opportunities and assist with the submission of grant proposals.7. New program and fund development, catalyzing program development throughout the University and with external collaborators. Develops the metrics to identify and measure the success of the program.8. Envision and direct communications to support strong communication and promote visibility of the program both inside and outside Yale through strategic outreach, conference attendance, special events, media and other avenues.9. Assumes primary accountability to initiate, design, and manage the compilation of program communications; identifying outreach potential and promoting philanthropic and collaborative support of the program.10. Envision and execute the communications efforts for the program. Contribute to the development and assist in the management of content on the program’s website and monitors all changes and additions to the editorial content.
  
  

Required Education And Experience

Bachelor's degree in a related field and seven years of related experience or an equivalent combination of education and experience.

Required Skill/Ability 1

Strong knowledge of the standard practices and methods in the Custodial professions. Proven ability to create custodial staffing models, manage and coordinate staff activities engaged in planning and scheduling regular/routine and project work, construction and renovation projects, and shop operations.

Required Skill/Ability 2

Well-developed managerial skills, including experience with performance management and feedback. Proven ability to create and direct customer-focused teams providing facility and customer services. Experience supervising in a unionized environment.

Required Skill/Ability 3

Experience with financial matters related to facility maintenance, operations, and project engineering. Proven ability to prepare, maintain, and present reports from scheduling documents to financial spreadsheets. Ability to develop and implement sustainable programs and initiatives.

Required Skill/Ability 4

Knowledge in utilizing CMMS management for data collection, analytics, and KPI tracking. Process development and improvement.

Required Skill/Ability 5

Proven ability to lead and manage multiple projects and deadlines. Experience working in a campus environment with multiple buildings and structures and service environments, specifically buildings with science and lab functions.

Preferred Education, Experience And Skills

Master’s degree in business, administration, facility management or related field.

Preferred Licenses Or Certifications

Preferred – Facilities Maintenance accreditation such as APPA CEFP, BOMA CMCP, IFMA CFM

Drug Screen

No

Health Screening

No

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

EEO Statement

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus