Job Description Assists the Long-Range and Strategic Planning Unit with system-wide activities across all CTtransit divisions (Hartford, New Haven, Stamford, Waterbury, Meriden, New Britain, Bristol, Wallingford, CTtransit Express & CTfastrak) with emphasis on GIS-based analysis and developing GIS-based products to support various planning initiatives. Examples of Duties * Assist with all aspects of service design and development, including conducting in-depth service analyses and evaluating service performance. * Responsible for the development of short-, medium- and long-term planning studies. This includes studies at the individual route, corridor, divisional and modal levels and shepherding those projects from concept to implementation. * Assist with evaluating public and private development projects for transit access. Assist with the design and development of transportation infrastructure projects, including transit stations, transfer hubs, park & ride facilities, etc. Assist with the evaluation of bus stops at the corridor level, including stop spacing, design, placement and amenities. * Assist with the development of CTDOT's annual Service and Fare Equity analysis (SAFE) and related outreach efforts. * Investigate internal and external service requests. Present findings and recommendations to senior leadership and/or the Service Review Committee. * Develop and maintain geographic route profile summaries for all CTtransit services. Assist the Marketing & Communications team with the development of system maps, presentation materials and other geographic resources to support various projects and initiatives. * Participate in and lead internal and public outreach efforts including meetings, presentations, charettes, listening sessions, surveys, etc. * Maintain regular professional contact with state and municipal officials throughout CTtransit's service area and with representatives of neighboring transit service providers. * Coordinates and schedules meetings with staff, consultants, and external partners as needed. * Assists customers with questions and concerns, resolves problems and conflicts with other customers or Operators, modeling Ambassador skills in all interactions. * Prepares reports, presentations, and correspondences as needed. * Ability to report in-person to any CTtransit or CTDOT facility as needed. Ability to travel in-state to attend meetings or conduct fieldwork. Ability to work outside of normal business hours, including occasional nights and/or weekends. * Attend in-service training, seminars or other opportunities for professional development as made available by the Agency. Provides training for Agency personnel as required. Actively participates in staff meetings, trainings, etc. * Manages the coaching, training, discipline and/or commendations for all entry level service planning employees as needed. * Has thorough working knowledge of Agency policies and procedures, and collective bargaining agreements. * Work cooperatively with all levels of personnel inside and outside the organization. * Will participate in the interview process, and the selection process for new positions. * Assists other departments and divisions as needed. * other duties and responsibilities as assigned. Qualifications * Minimum possession of a bachelor's degree in Geographic Information Science, Public Administration, Urban Studies, Regional Planning or closely related field and five (5) years of relevant work experience is required. * An equivalent combination of education and work experience on a year for year basis can be substituted for the 4-year degree requirement. * A minimum of 2 years of leadership experience is required. * Experience working in a union environment, interviewing, hiring, training, employee development, employee discipline up to and including termination. * Expert knowledge of GIS applications (ArcGIS) and experience with GIS-based demographic analysis is required. * Graphic design experience and knowledge of graphic design applications (InDesign, Illustrator) is highly desired. * Knowledge of public transit scheduling and service design concepts is desired. * Familiarity with state and federal public transit policies and regulations (ADA, Title VI, etc.) is also desirable. * Intermediate or advanced knowledge or understanding of software programs (Microsoft office suite) and public transportation operations software (CAD/AVL). The ability to quickly learn internal software programs. * Power BI or other analytics software experience is required. * A Valid Driver's License is required. Individual may be required to travel in the course of their daily work. * Ability to accurately gather, organize, process, analyze data and create reports as needed. * The ability to prioritize projects and have excellent communication (written and verbal), interpersonal skills, tact and diplomacy. * The ability to work both independently and in a team environment. * Must be able to handle confidential information. How To Apply To view full job description and apply visit our careers websitehttps://www.governmentjobs.com/careers/cttransit\Please attach the following documents: 1. Resume 2. Cover Letter 3. 2-3 page professional writing sample 4. Example of your recent GIS work ( PDF format)