Customer Service Representative Join us at Sage Veterinary Imaging where our mission is to improve the lives of pets by getting ANSWERS with advanced human-quality imaging technology. As an innovative outpatient diagnostic imaging group based in Round Rock, Texas, we deliver definitive answers for pets, their owners, and our referring veterinarians. Leveraging advanced human-quality imaging technologies like 3T MRI, 128 slice CT, X-ray, and ultrasound, coupled with our cutting-edge digital cytology lab, we ensure optimal diagnostic accuracy, which allows our referring veterinarians to plan the most effective treatments. Our ACVR-accredited clinics are teaching institutions that train veterinary interns and residents to become radiologists, and the technical staff is a critical part of that process.Here, your skills and experience is not just valued—it's instrumental in our mission. Sage Veterinary Imaging is seeking an experienced Customer Service Representative (CSR) to join our amazing team. The ideal candidate is compassionate, a motivated team player, works well under pressure, and who is committed to client service and exceptional patient care. Must be available Saturdays. Our goal is to find answers for pets and their loved ones. Specific duties and responsibilities of CSR include: Responsiblities Serve as a client’s first impression of Sage Veterinary Imaging in-person, on the phone and over email ensuring to represent the world class care that patients are receiving Answer incoming phone calls from clients and referring veterinarians ensuring calls are returned within approved timelines Coordinate with clinical staff to own and manage the scheduling of patients Present patient care estimates to clients and provide information on diagnostic imaging, therapeutic procedures, and surgical interventions recommended by the veterinarian Obtain patient histories from referring veterinarians, in addition to maintaining patient records and transfer of information across digital platforms such as the SVI “Whiteboard” Coordinate pickup and drop-off of patients with clients the clinical staff as well as collect payments Work with the clinical staff and SVI leadership to identify and suggest best practices in the field of veterinary related customer service Contribute towards creation and maintenance of all CSR training materials, including but not limited to the CSR Video Training Library Team player with the ability to both effectively lead teams as well as collaborate with leadership Owns the Client Service experience, including de-escalations, gathering feedback from clients, and implementing processes to improve overall service Other tasks as assigned Requirements: Associate’s degree or equivalent preferred Previous experience in customer service, facilities oversight, and administration required Previous experience in veterinary medicine a plus Professional appearance and demeanor Reliable attendance and proactive execution of duties Effective communicator with strong problem solving and organizational skills Ability to build rapport with clients and referring veterinarians Experience with scheduling and invoicing software required (experience with EzyVet a plus) Familiarity with the following technology: G-Suite (Google Docs, Sheets, etc), scheduling software in general, Hubspot, Slack Job Details Type: Full-time Salary: $16 - $18 per hour (based on experience) Benefits 401(k) with matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule 8-hour shifts Rotating Weekends (approximately once per month). Education High school diploma or equivalent Experience Veterinary field: 1 or more yeas of experience Work Location On-site in Round Rock, Texas Job Type: Full-time Pay: $16.00 - $18.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Professional development assistance Vision insurance Shift: 8 hour shift Work Location: In person