Responsibilities We are looking for an exceptional Program Manager to join our growing team. As a Program Manager within the Customer Success organization, you will play a pivotal role in driving strategic initiatives related to Architecture and Enablement Strategy. You will be instrumental in ensuring the successful execution of key projects, fostering cross-functional collaboration, and operationalizing critical programs like the Black Belt program. This role demands a highly organized and proactive individual with a passion for driving efficiency and excellence in customer success. You will also be responsible for: Project Management & Coordination: * Assist the Architecture & Enablement Strategy teams with comprehensive project management, ensuring timely and efficient execution of initiatives. * Define, develop, and maintain detailed project plans, including timelines, milestones, and resource allocation. * Monitor project progress, identify potential risks, and implement mitigation strategies to ensure successful outcomes. * Facilitate regular project meetings, track action items, and provide status updates to stakeholders. Strategic Initiative Planning: * Collaborate with leadership to define project plans for key strategic initiatives within the Customer Success organization. * Translate high-level strategic goals into actionable project plans, ensuring alignment with overall business objectives. * Conduct thorough analysis to identify opportunities for process improvement and efficiency gains. Cross-Functional Collaboration: * Support coordination and communication with multiple cross-functional teams, including Product, Engineering, Sales, and Marketing. * Act as a liaison between teams, ensuring seamless communication and alignment on project goals. * Facilitate workshops and meetings to drive collaboration and problem-solving. Black Belt Program Operationalization: * Support the definition and operationalization of the Black Belt program, a key initiative for advanced customer enablement. * Develop program documentation, including processes, guidelines, and training materials. * Coordinate the logistics and execution of Black Belt training sessions and workshops. * Monitor program effectiveness and identify opportunities for continuous improvement. * Support the Black Belt teams with any program related needs. Reporting and Analysis: * Develop and maintain project dashboards and reports to track progress and identify key performance indicators (KPIs). * Analyze project data to identify trends and insights, and provide recommendations for improvement. Requirements Qualifications / Experience / Technical Skills * Bachelor's degree in Business Administration, Project Management, or a related field. * Proven experience in program management, preferably within a technology or SaaS environment. * Strong understanding of customer success principles and practices. * Excellent project management skills, with the ability to manage multiple projects simultaneously. * Strong analytical and problem-solving skills. * Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. * Proficiency in project management tools and software. * Experience with iPaaS or similar technologies is a plus. * Experience with building out enablement programs is a strong plus. Soft Skills / Personal Characteristics * Highly organized and detail-oriented. * Proactive and self-motivated. * Ability to thrive in a fast-paced, dynamic environment. * Strong problem-solving and decision-making skills. * Customer-centric mindset. For California applicants, the pay for this role begins at $85,000 plus variable, benefits, perks and equity.