Company Overview

Dreamcast is a leading provider of innovative event technology solutions, specializing in creating transformative experiences for both clients and attendees. Our mission is to elevate the event experience through cutting-edge technology, advanced data analytics, and exceptional customer service. We value teamwork, creativity, and a client-centered approach, striving to foster a culture where innovation thrives and every team member can contribute to our mission.

Role Responsibilities

• Lead and manage the event tech team, ensuring high performance and engagement.
• Oversee the planning and execution of event technology setups for clients.
• Coordinate with internal teams and stakeholders to ensure seamless event delivery.
• Serve as the primary point of contact for clients throughout the event lifecycle.
• Manage technical aspects of events, including AV equipment, streaming services, and registration platforms.
• Resolve any issues that arise during events promptly and effectively.
• Analyze event performance metrics to provide insights and recommendations for improvement.
• Develop and implement processes to enhance event operations.
• Maintain relationships with vendors and ensure quality service delivery.
• Prepare and manage event budgets, ensuring profitability and cost-effectiveness.
• Conduct post-event reviews to gather feedback and implement changes for future events.
• Train and mentor team members in event technology operations and customer service.
• Stay updated on industry trends and emerging technologies in event management.
  
  

Qualifications

• Any Bachelor's degree.
• Proven experience in managing events, preferably in a technology-focused role.
• Strong leadership skills with a track record of team management.
• Exceptional customer service and communication abilities.
• Deep understanding of event technology and AV systems.
• Experience in project management and coordinating multiple tasks simultaneously.
• Analytical mindset with the ability to interpret data and drive decisions.
• Ability to handle high-pressure situations and meet tight deadlines.
• Strong organizational skills with keen attention to detail.
• Experience in budget management and financial analysis.
• Willingness to travel as required for event setups and management.
• Understanding of health and safety regulations related to events.
• Creative thinking and problem-solving skills.
• Ability to work collaboratively in a team environment.
  
  

If you are passionate about event technology and have a strong desire to enhance client experiences, we encourage you to apply for the CS Manager position at Dreamcast.

Skills: client handling,data analysis,customer service,budget management,problem-solving,event technology,av systems,project coordination,vendor management,team leadership,team management,communication,communication skills,project management,creativity