About Company

• Dreamcast is a leading event tech company specializing in delivering exceptional event experiences.
• We offer innovative solutions for managing and executing events seamlessly, ensuring maximum client satisfaction.
• Our team of dedicated professionals is committed to leveraging the latest technologies to create memorable and impactful events.
• With a strong focus on client service, we build long-lasting relationships and help our clients achieve their event objectives efficiently.
  
  

Job Brief

We are looking for a Client Servicing profile to create long-term, trusting relationships with our customers. This is a full-time on-site role located in Bangalore as a Client Service Manager in Event Tech at Dreamcast. In this role, you will be responsible for managing customer relationships, overseeing event technology solutions, ensuring smooth event operations, and delivering exceptional event experiences.

Responsibilities

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Prepare reports on account status
• Assist with challenging client requests or issue escalations as needed
  
  

Requirements

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Must have min.3 years’ experience in the relevant field
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• Strong analytical skills
  
  

Skills: client servicing,presentation,negotiation,client management,account management,conflict resolution,client-focused,process improvement,client relationship management,analytical skills,communication,data analysis,team leadership,customer relationship management (crm),communication skills