Role description

The goal of the CRM System Specialist is to support the development and constant improvement of the global CRM platform. CRM System Specialist works in close cooperation with CRM Business Owner, Group IT, ERP and Data Warehouse. This position is part of the newly created global CRM Competence Center, which is located in Poland

Your main challenges

Main Duties and Responsibilities:

• Perform daily and strategic administrative tasks in the CRM system (eg. Data correction, changes of settings, testing, error analysis)
• Support the CRM system support during subsequent implementation phases and daily functioning within the scope of designated areas.
• Establishing relationships with other company departments involved in the CRM project
• Ensuring integration of CRM with ERP systems through cooperation with internal and external owners of business processes
• Providing second level support through a system of complaints in related areas
• Coordination of administrative activities in the CRM system
• Establishing a documentation technique to maximize the coherence of CRM data and optimize data flow
• Checking the correctness of data entered into the system and participation in the creation of technical means and organizational culture aimed at maintaining these data in a fixed order
• Support for new users and existing users in the scope of new functionalities of the CRM system
• Management of security and authorization problems
  
  
  

Authorization:

• Analysis and resolution of problems with the CRM system at the administrative and architecture level
• Performing advanced and complex tasks in the CRM system, such as mass data operations, building queries and reports, and creating e-mail templates
• Customization and adaptation of CRM system settings and content depending on the needs
• Monitoring of data validity, data migration and data integrity
• Support in creating long-term strategic goals in terms of correctness of data and system settings
  
  
  

What we look for

• Past experience of CRM implementation, ideally from the business perspective,
• Thorough understanding of business processes in manufacturing/manufacturing service company,
• Ideally: coming from IT area into the business or from strong Customer Care experience with CRM,
• Fluent English in written and verbal form
• Frequent business travel within EMEA
• Communicative and proactive personality
• Looking for stable and long term relationship with the employer,
• Ambition to bring the employer to the leader’s position on the market applying state of the art CRM philosophy, system and processes
• Experienced in the successful implementation of end to end SugarCRM, including integration with ERP and other business systems.
• Demonstrable experience and the responsibility of running multiple overlapping projects.
• Deep level in understanding of multi-channel data, including the impact of integrating third party data (experience working with external data insight agencies advantageous).
• The ability to demonstrate and communicate a clear (customer led) vision.
• High level of numeracy and literacy skills.
• Detail orientated with strong organizational skills.
• Relevant experience in developing LEAN, robust process maps and delivering new processes within a multi-channel, global retailer would be an advantage.