COA Network Inc

CRM Manager #ESF1848

Plymouth, MN, US

13 days ago
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Summary

Job Type : Full TimeLocation : Plymouth, MinnesotaPay : Competitive Pay & Benefits!Job Description What you will be doing:
  • Lead new development, integrations, marketing automations, and updates to Satellite's CRM Systems.
  • Train employees and create and maintain training documentation.
  • Create and distribute reports related to CRM usage and effectiveness.
  • Serve as the primary point of contact for the daily administration and upkeep of the CRM Systems.
  • Facilitate the effective use of Satellite's CRM Systems for sales, service, and marketing teams.
  • Ensure efficient user interactions and help maximize technology benefits.
  • Assist in the creation of marketing initiatives supporting overall marketing strategy, including email campaigns, print and digital advertising, photo and video, tradeshows, events, etc.
  • Maintain Satellite's CRM System, Creatio, and its integrations with Sage X3 and Microsoft solutions.
  • Ensure customer data accuracy and cleanliness through robust data governance.
  • Provide troubleshooting support for CRM users and manage downtime or integration outages.
  • Train new users and offer ongoing training for existing users.
  • Create customer segmentation and personalization strategies using insights and analytics.
  • Identify and implement improvements to the customer journey to enhance satisfaction and loyalty.
  • Align CRM initiatives with business goals and marketing strategies.
  • Support marketing team in executing the overall marketing strategy and initiatives.
  • Create and distribute reports related to lead generation and opportunity tracking.
  • Assist with developing and maintaining partnerships with 3rd party lead providers and SEO vendors.
Experience you will need:
  • Bachelor's degree in Marketing or related field preferred.
  • 3-5 years of Marketing experience in a B2B environment.
  • Previous CRM and marketing automation experience required.
  • Experience with Creatio and Sage X3 is a plus.
  • Ability to collaborate with cross-functional team members to accomplish goals.
  • Strong customer service and client focus mindset.
  • Strong interpersonal, customer service, written, and verbal communication skills.
  • Excellent problem-solving skills.
  • Project and time management skills.
  • Schedule flexibility to respond to emergency situations.
  • Proficiency in MS Office Suite including Word, Excel, and Outlook.
  • Technical capacity with experience in PowerPoint, Photoshop, or InDesign preferred but not required.
  • Soft skills in leadership, strategy, ethical conduct, diversity and inclusion, collaboration, organizational, and analytical capabilities.
Our client asked me to submit 3 great people within the next few days. We work directly with the hiring manager and can arrange interviews within a few days
#INDEH123

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