CRM Manager

£50,000 - £65,000

London

Our Client

Our client is a leading marketplace with a strong focus on customers and providing them more affordable and eco-friendly services. With 8 million customers across the UK and Europe, they’ve grown rapidly by leveraging technology to deliver seamless, sustainable solutions.

The Role

You will be taking ownership of CRM strategy across the UK and EU markets, drive key conversion and lifecycle campaigns for B2C & B2B. You will focus on personalising customer interactions, enhancing segmentation, and optimising CRM touchpoints across multiple channels to elevate customer experience and retention.

Essential Skills

• CRM experience in B2C & B2B
• Experience with HubSpot or other large CRM platforms
• Strong communication stakeholder management
• Ability to thrive in a fast-paced, collaborative environment

Benefits

• Competitive salary up to 60K
• Hybrid working model (3 days in office)
• 25 days holiday, plus public holidays
• Access to in-house gym and wellness benefits
• Pension - 5% employee and 3% employer contributions
• Enhanced maternity pay
• Commuter-friendly location (2 minute walk from Hammermsith station)
• Cycle to work schemes
• Regular social activities, awards, and recognition programs