Greytrix

CRM Executive

Thane, MH, IN

6 months ago
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Summary

  • Manage and enhance customer engagement strategies.
  • Handle customer queries, complaints, and requests efficiently.
  • Develop and maintain positive relationships with clients and customers.
  • Oversee the CRM system, ensuring it's up-to-date and used effectively by the team.
  • Train team members on CRM software features and best practices.
  • Monitor CRM performance metrics to ensure accurate data collection and reporting.
  • Analyze customer data and feedback to identify trends and areas for improvement.
  • Design and implement customer loyalty programs to increase retention.
  • Track and measure the success of loyalty initiatives and recommend improvements.
  • Monitor key CRM metrics like customer satisfaction (CSAT), Net Promoter Score (NPS), churn rate, and Customer Lifetime Value (CLV).
  • Provide regular reports on CRM performance to senior management.

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