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Jobs
CRM Executive
Thane, MH, IN
Greytrix
CRM Executive
Thane, MH, IN
6 months ago
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Summary
Manage and enhance customer engagement strategies.
Handle customer queries, complaints, and requests efficiently.
Develop and maintain positive relationships with clients and customers.
Oversee the CRM system, ensuring it's up-to-date and used effectively by the team.
Train team members on CRM software features and best practices.
Monitor CRM performance metrics to ensure accurate data collection and reporting.
Analyze customer data and feedback to identify trends and areas for improvement.
Design and implement customer loyalty programs to increase retention.
Track and measure the success of loyalty initiatives and recommend improvements.
Monitor key CRM metrics like customer satisfaction (CSAT), Net Promoter Score (NPS), churn rate, and Customer Lifetime Value (CLV).
Provide regular reports on CRM performance to senior management.
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