Business Analyst

• 10+ years of experience as Business Analyst
• Collaborate with stakeholders to gather, analyze, and document business requirements for the new software platform.
• Translate business needs into functional and technical specifications for the development team.
• Work closely with cross-functional teams, including developers, architects, and testers, to ensure the platform meets business requirements.
• Identify gaps in existing processes and recommend solutions to improve efficiency and scalability.
• Facilitate workshops, interviews, and focus groups to elicit requirements and validate solutions.
• Develop user stories, process flows, wireframes, and mockups to support development efforts.
• Conduct gap analysis between current processes and future-state workflows enabled by the platform.
• Support UAT (User Acceptance Testing) by defining test cases, coordinating testing efforts, and ensuring defects are resolved.
• Act as a liaison between business stakeholders and technical teams to ensure alignment throughout the project lifecycle.
• Any Dynamics certification is a must. Any Cloud Certification would be preferred.

Primary Skills

• Senior stakeholder management
• Working knowledge of CRM / contact centre processes space, not necessary Dynamics 365 knowledge
• Working knowledge of IT architecture, data model, business modelling
• Awareness of application rationalisation approaches for their legacy apps (light touch only at this stage)

Other Essential Skills

• Ability to collect, evaluate and interpret information from multiple sources to identify and differentiate real user needs  
• Strong analytical and reasoning abilities 
• Ability to develop and maintain effective internal/external relationships at different levels within the organisation  
• Some knowledge of application technologies and how best to exploit their use for business benefit 
• Ability to prioritise and execute tasks in a dynamic and changing environment 
• Strong organisational skills 
• Possess a strong sense of purpose and proactively seek responsibility and ownership 
• Creativity and lateral thinking 
• Highly motivated and self-reliant with a personal drive for continuous development and able to demonstrate a strong customer service ethos, as well as a source of knowledge for others. 
• Ensure that User Acceptance Testing takes place for all deliverables and support any associated testing activities  
• Support the delivery of suitable solutions which meet business requirements 
• Use the appropriate elicitation techniques such as interviewing stakeholders, facilitating workshops, conducting surveys to capture requirements accurately
• Carry out Business Analysis activities on one or more change initiatives, delivering requirements specifications capable of being used to develop IT based services (bespoke software solutions, third party products and cloud-based solutions); 
• Translating business needs into specific requirements including UI design; Data models; Business procedural changes and Interface designs 
• Ensure thorough use of the Requirements Engineering model including elicitation, analysis, validation, documentation, and traceability of requirements