About the Role

The Marketing Systems data team is seeking a CRM Administrator to manage and optimize our firm’s Unanet CRM. The ideal candidate has a strong background in Unanet CRM and thrives in an AEC environment. This role sits at the intersection of marketing, business development, and technology—supporting end users, improving data quality, and driving firm-wide adoption of CRM best practices. The role can be hybrid or remote.

Job Responsibilities:

• Manage all aspects of the firm's Unanet CRM.
• Serve as the primary point of contact for CRM troubleshooting, upgrades, and integration with other business systems.
• Monitor system performance and usage and drive continuous improvement and adoption across teams.
• Ensure data cleanliness, completeness, and accuracy through audits and validation routines.
• Develop and maintain dashboards and reports to support business development, marketing, and executive leaders.
• Implement strategies for data enrichment, deduplication, and contact management.
• Develop user documentation, training materials, and best practices.
• Lead regular training sessions and onboarding for new users.
• Provide day-to-day technical support for CRM users to encourage adoption across departments.
• Partner with the marketing, accounting, IT, and HR teams to align CRM with broader business processes.
• Support proposal and pursuit tracking, contact segmentation, and campaign analytics.
• Participate and support in strategic planning around client engagement and pipeline forecasting.

Essential Requirements:

• Bachelor of Arts or Science in any field
• 5 to 8 years of experience as a CRM administrator, analyst, or similar role.
• Prior experience in the AEC industry (or similar professional services environment) is highly preferred.
• Strong knowledge of Unanet CRM.
• Familiarity with marketing automation platforms and integration with CRM.
• Proven experience managing enterprise CRM systems, user permissions, and workflows.
• Proficient in data visualization and reporting (e.g., Power BI, Excel, or native CRM reporting tools).
• Excellent communication skills and a collaborative mindset.
• Ability to work independently and manage multiple projects with tight deadlines.

Compensation

Compensation will range from $85k-$95k and commensurate with experience.

Why Work at AKRF

Founded in 1981, AKRF is an award-winning consulting firm with 400 planners, engineers, designers, economists, ecologists, geologists, historians, archaeologists, acousticians, and many other types of professionals guided by the belief that to be original is to be transformative.

Professionals join and remain at AKRF for our corporate-casual environment that values flexible work schedules and locations, and balances award-winning projects with social impact initiatives, charitable giving, and plenty of fun and games. We foster a diverse, equitable, and inclusive environment where employees are respected and valued in honor of their identities; we strive to deliver on this promise every day.

What We Offer

We provide employees with a benefit package that reflects our respect for your workplace contributions, professional goals, and personal priorities. The benefits program at AKRF includes:

• Medical, Dental, Vision insurance
• Vacation and Sick time
• Flexible work schedules and locations
• 401(k) retirement plan with employer matching
• Additional Voluntary Life Insurance
• Short- and Long-Term Disability
• Tuition Reimbursement
• Training and professional development courses
• Opportunities for community outreach through internal networks
• Charitable donation match
• Transit/parking program

Equal Opportunity Company

AKRF enforces a policy of equal employment opportunity in our daily operations. The firm has a demonstrated history of hiring, training, developing, promoting and retaining minority group members and women. All employment-related decisions are based solely on relevant criteria and without regard to race, color, religion, age, sex, pregnancy, national origin, age, physical or mental disability, marital status, sexual orientation, sexual identity, caregiver status, military/veteran status or citizenship status, or any other characteristic protected by federal, state, or local law.