We are an experiential design/build firm specializing in brand experiences, social & corporate events, and some commercial/residential interiors. We are seeking a Creative Operations Manager with extensive experience to lead and optimize processes within our creative team and effectively coordinate with other departments, ensuring high-quality client experiences while driving efficiency and innovation (please check out our Instagram for reference: @socialsupplydesign).

The ideal candidate is a seasoned professional with proven leadership skills, a sharp eye for detail, and the ability to strategically manage creative workflows and cross-functional collaboration in a fast-paced environment. This is a full-time salaried in-person position located at our headquarters in Upper Marlboro, MD.

Skills and Qualifications

• Minimum 7 years of experience in operations management, project management, event design, event planning, or related roles in event production or a similar industry.

• Strong leadership and team management skills with the ability to mentor and support creative teams.

• Expertise in optimizing workflows, managing creative resources, and driving operational efficiency.

• Exceptional ability to manage timelines, budgets, and deliverables for multiple high-profile creative projects.

• Highly detail-oriented, with a strong focus on precision and accountability.

• Strategic thinker with the ability to anticipate challenges and implement proactive solutions.

• Excellent interpersonal and communication skills (both verbal and written).

• Familiarity with event design processes, event installations, event planning, and production techniques is strongly preferred.

Job Duties

• Lead and oversee creative operations, optimizing workflows and processes to enhance team efficiency and project quality.

• Manage and mentor creative team members, fostering professional growth and maintaining high-performance standards.

• Oversee the development and execution of project operations, ensuring alignment with client goals and brand standards.

• Monitor project milestones and deliverables, maintaining clear communication across departments to keep everyone aligned.

• Track and manage resources, ensuring the creative team has the tools and support needed to succeed.

• Act as a key liaison and collaborate with departments outside of design (production, warehouse, rentals, installation, and accounting)

• Coordinate with vendors to maintain quality, efficiency, and cost-effectiveness.

• Oversee project related procurement

• Conduct regular reviews of creative processes and provide strategic insights for operational improvements.

Requirements

• Bachelor’s Degree in Business, Operations, Design Management, or a related field is preferred but not required.

• Minimum of 7 years of experience in operations or a related role.

• Strong organizational and time-management skills with the ability to thrive in high-pressure situations.

• Familiarity with design trends, event production, and fabrication processes.

• Must have reliable transportation and a valid U.S. driver’s license.

• Ability to support the company's operation during peak seasons (Spring and Fall) which will require availability outside of standard hours.

Compensation

Salary for this Creative Operations Manager position ranges from $90,000–$115,000/year, depending on experience, with additional opportunities for significant performance-based bonuses.

This position also includes a competitive benefits package, including:

• Medical and Vision Insurance

• Paid Time Off (PTO)

• 401K with employer contributions

How to Apply

To apply, submit a resume/CV via this posting and email a cover letter to [email protected]. A cover letter is required for all application submissions.