General Manager – Corporate Travel Division

Location: Steenberg, Southern Suburbs, Cape Town

Full-time | On-site

Giltedge International, part of the award-winning GILTEDGE Group, is looking for an experienced and dynamic

General Manager to lead our Corporate Travel Division.

This is a senior leadership role based at our head office in Steenberg, Cape Town, responsible for driving operational excellence, leading a multi-functional team, managing Independent Travel Consultants (ITCs), and ensuring seamless delivery of travel services across all channels.

Key Responsibilities

Business & Operations

• Oversee all daily operations and end-to-end travel processes
• Lead implementation of travel tech, NDC aggregators, and booking systems
• Manage supplier contracts and escalated customer issues
• Monitor and drive KPIs and performance metrics

Team Leadership & Development

• Guide and mentor a diverse team including finance, operations, and support
• Conduct performance reviews and manage team structures, leave, and incentives
• Identify upskilling opportunities and provide professional guidance
• Address HR matters such as conflict resolution and disciplinary procedures

Sales & Client Relations

• Support Key Account Managers with client acquisition and retention
• Negotiate corporate deals, service fee renewals, and manage SLAs
• Handle escalations, after-hours emergencies, and client events
• Drive corporate growth opportunities and reporting insights

ITC & Supplier Management

• Support and develop a team of 25+ ITCs
• Conduct regular training, visits, and operational oversight
• Manage invoicing (QuickTrav), errors, and ADM write-offs
• Foster relationships with key suppliers and attend industry events

Technology & Financial Oversight

• Work closely with Amadeus, Smart Flows, NDC systems, and ticketing
• Ensure IATA compliance and financial health of the division
• Oversee credit card processes, budgets, and finance admin

Marketing & CRM

• Collaborate with marketing to drive client engagement via CRM, newsletters, and social media
• Coordinate ITC marketing support and advertising strategies

HR, IT & Compliance

• Work with HR and IT providers to manage systems, recruitment, and disciplinary actions
• Ensure compliance with ASATA, IATA, and internal processes
  

What We're Looking For

• Strong proficiency in Amadeus, ticketing systems, and NDC
• Solid understanding of both corporate and leisure travel
• Experience in managing ITCs, operations, and finance
• A solutions-driven leader who thrives in a fast-paced environment
• Exceptional communication, organisational, and strategic thinking skills

If you're ready to take the reins of a high-performing corporate travel team and play a key role in shaping the future of travel, we’d love to hear from you.

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