Job Missions:

To ensure smooth operation of corporate IT systems and infrastructure by effectively resolving technical issues, managing IT assets, and maintaining system integrity to enhance employee productivity and support business continuity.

Job Responsibilites:

1. Resolve technical issues related to corporate systems, hardware, and software through remote assistance and on-site interventions.
2. Manage corporate seat management, including setup, distribution, replacement, and maintenance of laptops, workstations, and other end-user devices according to business needs.
3. Provide technical support for SAP applications, including user access troubleshooting and basic configuration.
4. Install, configure, and maintain corporate IT infrastructure including servers, network equipment, and peripherals in accordance with company standards and security policies.
5. Monitor system performance and conduct proactive maintenance to identify potential issues before they impact business operations.
6. Develop and maintain technical documentation, standard operating procedures, and knowledge base articles to support issue resolution.
7. Collaborate with vendors, IT team members, and business units to coordinate technical solutions and ensure service level agreements are met.

Job Requirements:

1. Bachelor's degree in Computer Science, Information Technology, or related field with minimum 3 years of experience in IT infrastructure support.
2. Expertise in desktop/laptop hardware troubleshooting, Windows operating systems, and IT asset management, including experience with large-scale device deployments.
3. Proven knowledge of network fundamentals, server administration, and cybersecurity practices, including experience with Active Directory and enterprise security solutions.
4. Experience managing end-user device lifecycles and implementing standardized configurations across an organization.
5. Strong problem-solving abilities with excellent communication skills to translate technical concepts for non-technical stakeholders.
6. Demonstrates key soft skills including commitment, collaboration, grit, and service excellence in delivering IT support services.