OpenGov is the leader in AI-enabled software for cities, counties, state agencies, and special districts. With a mission to power more effective and accountable government, OpenGov serves 2,000 communities across the United States. OpenGov is built exclusively for the unique asset management, permitting and licensing, procurement and contract management, tax and revenue, budgeting and planning, and financial management needs of the public sector. The OpenGov platform empowers organizations to operate more efficiently, adapt to change, and strengthen public trust. Learn more or request a demo at opengov.com Job Summary: The Staff Business Systems Administrator is a senior technical and strategic leader responsible for the performance, scalability, and evolution of GTM systems-primarily Salesforce, but also including platforms like NetSuite, Marketo, Outreach, and others. This role blends hands-on administration with long-term architectural planning, platform governance, and cross-functional leadership. As the most senior system operator in the GTM tech stack, you will own system-wide architecture and daily operations while partnering with RevOps, IT, and business stakeholders to deliver integrated, secure, and future-ready solutions. You will influence roadmap planning, ensure compliance and data integrity, and guide the organization in adopting AI-powered technologies to drive automation, insights, and scale. This role is recognized internally as a subject matter expert and provides mentorship to junior team members. Responsibilities: * Lead architectural design, governance, and long-term planning across Salesforce (Sales Cloud, CPQ, Service Cloud) and related GTM platforms. * Co-own GTM systems roadmap in collaboration with RevOps, IT, and executive leadership. Serve as a trusted advisor on enterprise architecture decisions and platform scalability. * Establish standards and best practices for declarative automation, configuration, and platform usage across systems. * Manage system health, performance, and long-term scalability in complex, integrated environments. * Lead issue resolution and daily operations for NetSuite, Outreach, Marketo, Rocketlane, Jira, and other GTM applications. * Champion data quality, consistency, and operational reliability across platforms. * Manage roles, profiles, permission sets, and system access across GTM applications. * Ensure platforms comply with InfoSec, SSO (Okta), and privacy requirements. * Design and implement process automation using Salesforce Flows, validation rules, workflow automation, and optimization tools across the GTM stack. * Collaborate with integration engineers and architects to design and troubleshoot data flows and integrations (Workato, APIs). * Ensure data integrity and cross-platform interoperability in workflows. * Lead efforts to embed generative AI (OpenAI, Gong, Salesforce Einstein, etc.) into GTM systems. * Identify opportunities to automate processes, surface insights, and enhance user experiences through AI capabilities. * Provide mentorship to junior admins and business analysts. * Build internal documentation, training guides, and onboarding materials to support scale and system enablement. * Lead sandbox management, Salesforce release testing, and production deployments in coordination with sprint cycles and change control. Requirements and Preferred Experience: * Minimum of 9 years of relevant experience in systems administration, including a minimum of 4 years of Salesforce platform leadership and architecture. * Deep expertise in Salesforce declarative tools (Flows, Permission Sets, Custom Objects, etc.). * Demonstrated platform ownership of at least one additional GTM system (e.g., NetSuite, Outreach, Marketo, Jira). * Hands-on experience with integration tools (Workato, Snaplogic, Mulesoft, etc). * Salesforce Administrator Certification (Advanced Admin or Architect track preferred). Strong experience with SaaS security management, SSO (Okta), compliance, and data governance. * Proven ability to resolve complex, cross-platform technical issues independently. * Experience scaling systems in high-growth SaaS environments preferred. * Familiarity with Agile processes, backlog grooming, sprint planning, and release coordination preferred. * Prior experience enabling or integrating AI features into business systems preferred. * Experience mentoring or leading technical teams within systems or operations functions preferred. Ability to influence stakeholders and shape system strategies aligned with business goals preferred. Tools & Technologies: * Core Platforms: Salesforce (Admin Console, CPQ, Service Cloud, Flows), NetSuite, Marketo, Outreach, Rocketlane, Jira * Integration & Security: Workato, APIs, Okta * Productivity & BI: Google Workspace, Slack, Looker, Tableau, Confluence * AI Technologies: OpenAI (ChatGPT), Salesforce Einstein, Gemini, Gong $130k - $150k On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location. Why OpenGov? A Mission That Matters. At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy. Opportunity to Innovate The next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started. A Team of Passionate, Driven People This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune. A Place to Make Your Mark We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within. Benefits That Work for You Enjoy an award-winning workplace with the benefits to match, including: * Comprehensive healthcare options for individuals and families. * Flexible vacation policy and paid company holidays * 401(k) with company match * Paid parental leave, wellness stipends, and HSA contributions * Professional development and growth opportunities * A collaborative office environment with weekly catered lunches