Transguard Group was established in 2001 and has diversified significantly; we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!

We are currently recruiting for a Coordinator - Facilities Management Soft Services to join our Integrated Facilities Services team in Dubai.

Scope: Assist the Operations Manager/Account Manager in delivering contractual FM provisions related to Soft Services. Ensure time-bound and quality service is offered to customers in line with the contractual requirement. Managing a diverse cleaning team on multiple sites as well as record-keeping & admin activities. This role plays critical role in ensuring the smooth and efficient operation of cleaning service, maintaining high standard of cleanliness and hygiene, and delivering exceptional customer satisfaction

Financial

• Ensure daily deployments are maintained as per the contractual
• Ensure invoice information’s and client approvals are shared within the stipulated time frame
• Ensure contractual KPIs are maintained as per scope
• To provide efficient and effective coordination for running smooth IFS operations

Customer

• Responsible for the coordination with all internal stake holders for new contract mobilization
• Maintain healthy and effective business communication with Internal department and client
• Timely actions on client escalations and other operational needs
• Identify and address any operational challenges or issues that arise, implementing solutions to improve efficiency
• Resource management and ensuring smooth operations at all sites
• Ensure to carry out regular cleaning audits to all contracts

Process

• Ensure the work schedules to be created in line with contractual scope for a seamless delivery
• Report any service variations to the contract to the operations Manager
• Effective utilization of CAFM systems on required contract
• Maintaining all records relating to Disciplinary Action, incident reports and Annual leave are collated and referenced

Innovation

• Identify and implement technology solutions
• Improve cleaning effectiveness by developing new cleaning methods
• Creating customized cleaning solutions

Selection Criteria

• 2-3 years’ experience in a similar capacity
• BICS certification or equivalent certification
• Good English writing and communication skills
• Valid UAE driving license
• Extensive knowledge in computers and reporting systems
• Good knowledge on cleaning operations, including machine, chemicals, and other process