Department: Homeless Services

Job Title: AHOPE Case Manager

Reports to: Homeless Services Director

The Organization: Homeward Bound is the leading nonprofit organization in Buncombe County focused on preventing and ending homelessness using the best practice Housing First model. We work collaboratively with community partners and have a proven track record of helping individuals and families achieve housing stability. Since 2006, Homeward Bound has moved more than 2,615 people off the streets, out of cars, camps, and shelters and into permanent housing.

Position: AHOPE Day Center is the front door to our agency and to the community's homeless service system. AHOPE provides basic services (showers, mail, phone, storage) and staff that work to build relationships that lead people out of homelessness and into permanent housing. The Case Manager is a source of support and guidance to individuals experiencing homelessness in Buncombe County. Case Managers are trained to assist individuals with identifying barriers to housing stability and engage in goal planning that aims to link individuals to the resources and skills that they need in order to achieve long-term housing stability. This person must have a Bachelor's degree in human services, social services, or comparable experience. Applicant must also have experience working with mental illnesses and substance abuse disorders. Most importantly, we are looking for individuals that have passion for the work and compassion for all people experiencing homelessness in our community, no exceptions.

Location: AHOPE Day Center, 19 N.Ann Street, Asheville NC 28801

Schedule and compensation: This is a full time, non-exempt position with hourly compensation.

Responsibilities

• Work with each client to develop and/or strengthen their goal plan according to individual goals and objectives
• Ensure that client interactions are person-centered, goal-focused and reflect each client's goal plan
• Build professional relationships with clients, providers, and community partners
• Exercise patience, understanding, and concern for each client's well-being, safety, development, and enjoyment of life
• Provide transportation to clients when required
• Make referrals to supportive services in our community as appropriate and support client in navigating this process
• Effectively use HUD tools and ensure compliance with data standards and record-keeping as required by HUD and Homeward Bound
• Document chronic verification for clients according to grant requirements and completed according to slating timelines
• Attend weekly case management meetings and other specified meetings/trainings as required.
• Communicate effectively in oral and written forms with clients, their families, their significant others, coworkers, supervisors, other service agencies and the community
• Operate proficiently a personal computer, fax machine, printer, and copier
• Participate in the daily cleaning and daily chores for the AHope floor
• Operations of the floor to include, but not limited to: Signing clients in, container runs, vouchers and referrals, crisis intervention
• This job description does not list all of your job duties. Occasionally, your supervisor might request that you perform other reasonable duties in order to most effectively work towards Homeward Bound's mission of ending homelessness.
  
  

Our Values

• We believe in the absolute value and worth of every single human being.
• We believe that housing is a basic human right, integral to self-worth and dignity.
• We believe that homelessness is a solvable problem.
  
  

Mission: To prevent and end homelessness in our community through permanent housing and support.

Homeward Bound bases its human resource decisions on objective criteria without regard to any characteristic or condition protected by law. We are committed to a workplace that offers equal opportunity without discrimination based on race, color, national origin, citizenship, sex, pregnancy, sexual orientation, gender identity or expression, age, religion, disability, genetic information/medical history, military/veteran status, or any characteristic or condition protected by law, but not specifically mentioned here.

Full-Time & 3/4 Time Benefits Offered

Health Insurance: (100% paid plan) We care about your health, which is why we provide a robust health insurance plan. The company covers the premium for the standard plan, and employees have the option to choose from buy-up options for enhanced coverage. Our free plan currently covers all of these services at 100% with NO copay: mental health & substance abuse, Primary Care, Preventative & Urgent Care visits.

Mercy Urgent Care Membership: We offer a Mercy urgent care membership. This is 100% included in our base free base insurance plan or those who choose the buy-up plan can purchase this at a discounted rate. The membership covers a family of 4 at no additional cost. You do NOT have to cover the daily on your insurance plan for them to be covered on this membership. The membership covers Primary Care, Urgent Care, X Rays, Labs and discounted prescriptions at Sona Pharmacy.

Dental Insurance: (100% paid plan) Your dental health matters to us, and we offer comprehensive dental insurance with coverage paid by the employer.

Annual Self-Care Fund: Take care of yourself! Each year, you'll receive a self-care fund of $200, which you can use for wellness activities, gym memberships, or anything that promotes your well-being.

Paid Holidays: We believe in work-life balance and provide paid holidays on all Federal holidays to give you time to celebrate and relax with your loved ones. In addition to the federal holidays we also offer, Day after Thanksgiving, Christmas Eve, your birthday & a floating holiday. A total of 15 paid holidays.

Vacation: Enjoy your time off with 4 weeks of paid vacation each year. We understand the importance of rest and encourage you to take the time you need to recharge. The accrual rate increases at every anniversary until you hit 5 years of service.

Sick Time: Your health is essential, and we offer 96 hours of sick time in your first year to ensure you have the support you need when facing health-related challenges. This also increases annually up to 4 years of service.

Life Insurance: (100% paid benefit) Your loved ones' security is important, and we provide life insurance coverage equivalent to your annual salary, paid by the employer. You have options to increase the amount as a buy-up option.

401(k) with Match: Secure your financial future with our 401(k) plan, and take advantage of the company match to help you save for retirement. We do have a match program.

Vision Insurance: We've got your vision covered with our vision insurance plan, ensuring you have access to regular eye care.

Short-Term Disability: In the event of a short-term disability, you can rely on our disability insurance to help you during your recovery.

Accident Insurance: Accidents happen, and we offer accident insurance coverage to assist you in unforeseen circumstances.

Cancer Policy: Your health is our priority, and we provide additional coverage through a cancer policy to support you in challenging times.

Remote Work: We understand the value of work-life balance and offer one optional remote work day each week, allowing you to work from the comfort of your home. In positions that do not require 100% on-site work. Example: Safety Advisor's are 100% in person.

Work Cell Phone: Stay connected with a work cell phone provided by the company, enabling smooth communication and collaboration. This is provided to certain positions that require communication off-site.

EAP Program: We offer a free employee assistance program to assist with free counseling, financial assistance and more.

FSA: Flexible Spending Account available for medical and dependent care. We allow the IRS maximum to be added to the card.

Employee Discount Program: We have an outstanding discount program! The program currently offers many discounts that can be shared with your family. Discount concerts, vacations, Sam's Club memberships, health, fitness & beauty, and more!

Financial Wellness Program that includes Loans: We offer a benefit that helps you achieve financial wellness and learn many budgeting and financial courses. Once you complete the course, you may qualify for a short-term loan with the financial wellness company!

CPR/AED/First Aid: CPR/AED/First Aid certification & recertification covered by company and offered on-site.

We love being able to offer outstanding benefits and we continue to keep our eyes open for more ways to show our appreciation to our employees!