" Design end-to-end conversation flows for chatbots and other conversational interfaces like IVR.

" Write conversational content that aligns with our brand voice and user needs.

" Work closely with product managers, engineers, and researchers to define and implement conversation strategies.

" Use data, user research, and testing to iterate and improve conversations over time.

" Define intents, utterances, and response logic for AI/NLU systems.

" Help establish and maintain conversation design guidelines and best practices.

" Advocate for the user and promote accessibility and inclusivity in language.

Qualifications

" 2+ years of experience in conversation design.

" Strong portfolio of conversational work (chat, voice, or multimodal).

" Excellent writing and editing skills with an ear for natural-sounding language.

" Understanding of design thinking, user experience principles, and accessibility standards.

" Familiarity with conversational AI platforms (e.g., Dialogflow, Rasa, IBM Watson, Voiceflow, etc.).

" Comfort with ambiguity and a collaborative spirit

A Contractor - UX Content Conversation Designer creates engaging, user-centric conversational experiences for digital products and services