Technical Controls Support Engineer

We are seeking a highly motivated Controls Support Engineer to join our Customer Support team. The Controls Support Engineer will be responsible for providing technical support to our customers for our material handling systems. This position requires someone with a strong background in PLC programming and troubleshooting.

Responsibilities

• Provide technical support to customers for our material handling systems
• Troubleshoot and diagnose issues with PLCs and other control systems
• Develop and maintain documentation for control systems, including wiring diagrams, schematics, and programming documentation
• Collaborate with cross-functional teams to identify and resolve issues
• Provide training to customers on the operation and maintenance of control systems
• Assist with the commissioning of new material handling systems
• Participate in on-call rotation for after-hours support
• Recording activities in a ticket management system for customer and internal visibility
• Answering hotline calls to provide top-tier customer service to our end users
• Occasional reactive support travel will be required (generally 1-2 day trips)
  
  

Qualifications

• Bachelor's degree in Electrical Engineering, Controls Systems Engineering or related field
• 3-Phase power and electrical circuits
• 3+ years of experience in PLC programming and troubleshooting
• Experience with Allen-Bradley, Siemens, or similar PLC platforms
• Strong problem-solving and troubleshooting skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Willingness to travel up to 20% of the time for customer support and commissioning activities
  
  

Preferred Qualifications

• Experience with material handling systems or other industrial automation equipment
• Knowledge of HMI programming and troubleshooting
• Familiarity with Ethernet/IP and other industrial communication protocols
  
  

TREW’s Story

Business gets done working together. Successful business happens when trusted partners work together, to win together. At TREW we know that our customers buy solutions and technology built by people. With over 500 team members, we work fearlessly every day to do the right thing, even when no one is watching. From seasoned professionals to undergraduate co-ops, our team members enjoy seeing the impact of their contributions every day.

Trew/Hilmot/TKO is an equal opportunity employer. Applicants will be considered for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status